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1 result for Desktop Support Administrator Tier Iii in Logan, UT
- Logan, UT
- onsite
- Temporary / Contract
- 19.5 - 24 USD / Hourly
- <p>We are looking for an IT Support Technician to provide dependable front-line technical assistance for employees in Logan, Utah. This contract-to-hire position is ideal for someone who enjoys solving desktop, software, hardware, and connectivity issues while delivering a strong customer experience. The person in this role will support daily help desk operations, guide users through solutions, and help maintain end-user equipment in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests from employees, document each issue accurately, and manage tickets through initial triage and resolution.</p><p>• Troubleshoot routine Level 1 problems involving desktops, laptops, standard business applications, and user access concerns.</p><p>• Diagnose hardware, software, network, email, internet, and printer issues, then provide clear step-by-step assistance to restore productivity.</p><p>• Set up, deliver, tag, image, and configure end-user computers and peripherals for new or existing staff members.</p><p>• Escalate advanced technical incidents to the appropriate infrastructure or specialized support teams when needed.</p><p>• Provide after-hours assistance for site-related support needs and maintain communication with local leadership and teammates.</p><p>• Maintain hardware and software inventory records, prepare updates, and support accurate asset tracking and reporting.</p><p>• Coordinate repair and maintenance activities with third-party vendors for covered computer equipment.</p><p>• Create helpful user support documentation, including FAQ content and basic training materials for common technical questions.</p>
- 2026-08-13T00:00:00Z