We are looking for an Application Support Engineer to provide reliable support for business applications and workflow platforms in a dynamic environment. This Long-term Contract position focuses on resolving production issues, assisting end users, and improving the stability of workflow-driven processes. Based in Chicago, Illinois, this role suits someone who combines strong technical troubleshooting skills with a responsive, customer-focused approach.<br><br>Responsibilities:<br>• Monitor, investigate, and resolve application issues while managing incoming requests through a structured support queue.<br>• Build, maintain, and troubleshoot automated workflows, with a strong emphasis on Microsoft Power Automate solutions used in production.<br>• Provide front-line support to users by diagnosing problems, communicating updates clearly, and ensuring timely issue resolution.<br>• Support application environments that may include workflow tools such as Nintex and collaboration platforms like SharePoint and Microsoft Teams.<br>• Partner with technical and business stakeholders to identify root causes, document fixes, and reduce recurring incidents.<br>• Assist with user access, configuration, and environment support activities across enterprise platforms, including directories and connected systems.<br>• Track support trends, escalate complex issues when needed, and contribute to continuous improvement of application support processes.