<p>Robert Half Lexington is looking for an experienced Sr. Customer Service Representative to join a team in Lexington-Fayette, Kentucky. This Contract-to-Permanent position offers an opportunity to work in the hospitality industry, providing exceptional service and solutions for clients. The ideal candidate will excel at managing complex reservations, negotiating contracts, and ensuring customer satisfaction. This is a weekend schedule and 10am-7pm work schedule. Apply today to be considered!</p><p><br></p><p>Responsibilities:</p><p>• Handle long-term reservation requests exceeding 30 nights, ensuring client needs are met with precision and care.</p><p>• Evaluate and select hotel options that align with client guidelines, applying strong decision-making abilities.</p><p>• Conduct negotiations for reservations exceeding 45 nights, adhering to established policies and procedures.</p><p>• Navigate complex scenarios such as limited availability or restricted budgets while achieving target savings for clients.</p><p>• Secure competitive rates, discounts, and agreements with existing and new hotel partners.</p><p>• Analyze hotel industry trends and identify opportunities for client savings and market consolidation.</p><p>• Ensure all reservations meet client specifications regarding budget, amenities, proximity, and preferences.</p><p>• Resolve client and hotel concerns efficiently, including issues related to extensions, early departures, or reservation changes.</p><p>• Collaborate with account management teams to enhance network consolidation and client satisfaction.</p><p>• Participate in scheduled trainings, meetings, and other events as assigned by leadership.</p>
