<p>Robert Half is seeking a <strong>Salesforce Administrator / CRM & Data Systems Analyst</strong> for a mission-driven organization dedicated to helping individuals and families access housing, financial assistance, and critical community resources. This is a highly visible role responsible for serving as the primary owner of the organization's Salesforce environment, ensuring data integrity, system reliability, security, and reporting accuracy.</p><p><br></p><p>This position is ideal for a self-starter who enjoys working independently, solving business problems through technology, and partnering with non-technical stakeholders to improve processes and outcomes.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the primary administrator and subject matter expert for Salesforce and related business systems.</li><li>Manage, organize, and maintain critical program, client, and organizational data across multiple platforms while ensuring data integrity, security, and confidentiality.</li><li>Develop, maintain, and optimize workflows, reporting processes, forms, integrations, and data management practices.</li><li>Support government grant reporting and funding requirements by ensuring accurate, accessible, and reliable data.</li><li>Create, analyze, and distribute reports and dashboards that provide meaningful insights into program outcomes and organizational performance.</li><li>Troubleshoot Salesforce and integrated applications, including issues related to forms, workflows, and system integrations.</li><li>Perform data backup, recovery, and ongoing system maintenance activities to ensure platform reliability and continuity.</li><li>Monitor overall system health and proactively identify opportunities for process improvements, enhancements, and efficiencies.</li><li>Provide end-user support and respond to staff inquiries related to reporting, data quality, system functionality, and Salesforce usage.</li><li>Partner with leadership and program teams to understand business processes, map data flows, and recommend solutions that improve operational effectiveness.</li><li>Support reporting environments and data integrations that leverage Tableau for analytics and reporting.</li><li>Serve as a trusted resource across the organization by delivering exceptional customer service and technical support to non-technical users.</li></ul>