<p>We are seeking an IT Support Technician to provide Level 1 technical support in a primarily Windows-based environment. This role will support end users with day-to-day help desk needs, including account access issues, printer connectivity, login troubleshooting, and basic hardware support. The ideal candidate brings strong foundational IT support experience, excellent customer service skills, and working knowledge of cloud-based identity and device management tools. Based on general knowledge.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Level 1 technical support for employees across hardware, software, and access-related issues. Based on general knowledge.</li><li>Troubleshoot and resolve common help desk tickets, including password resets, account unlocks, login issues, printer connectivity, and basic endpoint hardware problems. Based on general knowledge.</li><li>Support a primarily Windows environment, with occasional troubleshooting for Apple devices. Based on general knowledge.</li><li>Assist with user account provisioning, deprovisioning, and access management using cloud identity platforms such as JumpCloud or equivalent tools. Based on general knowledge.</li><li>Help manage endpoints through MDM platforms such as Zoho ManageEngine, Microsoft Intune, or similar solutions. Based on general knowledge.</li><li>Support users with Google Workspace applications, including Gmail, Docs, and Sheets. Based on general knowledge.</li><li>Document tickets, resolutions, and recurring issues accurately within the help desk system. Based on general knowledge.</li><li>Escalate more complex technical issues to higher-level support teams as needed. Based on general knowledge.</li><li>Deliver professional, timely, and customer-focused service to end users. Based on general knowledge.</li></ul><p><br></p>
We are looking for a skilled PC Technician to support hardware setup, troubleshooting, and device maintenance for an Information Technology environment in California. This is a Contract position suited for someone who is comfortable working with a range of computer systems, peripherals, and physical connectivity needs. The ideal candidate will bring hands-on experience with Dell Technologies and Apple devices while delivering dependable technical support in a detail-oriented setting.<br><br>Responsibilities:<br>• Install, configure, and maintain desktop computers, laptops, monitors, and related hardware for end users.<br>• Diagnose hardware issues and perform repairs or component replacements to restore equipment to proper working order.<br>• Set up and organize cabling for workstations, peripherals, and other connected technology to ensure reliable performance.<br>• Provide technical support for Dell Technologies equipment and Apple devices, including initial setup and ongoing troubleshooting.<br>• Test associated hardware such as docking stations, keyboards, printers, and other peripherals to confirm full functionality.<br>• Track device conditions, completed service activities, and equipment needs to support accurate IT records.<br>• Assist with workstation deployments, equipment moves, and hardware refresh activities across the site.<br>• Coordinate with internal teams to resolve technical issues efficiently and minimize user downtime.
<p>We are seeking a <strong>hands-on Technical IT Manager</strong> to lead and support day-to-day IT operations while managing a small team and helping drive key technology initiatives across the organization. This role is ideal for a technically strong leader who is comfortable rolling up their sleeves, providing direct support when needed, and overseeing infrastructure, business applications, identity/access management, and enterprise systems projects.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage daily IT operations, infrastructure, and end-user support across the organization</li><li>Provide leadership, coaching, and performance management for direct reports; prior people management experience is required</li><li>Serve as a hands-on technical resource for escalated issues involving desktops, systems, applications, and access</li><li>Support and administer Windows and Mac environments, including endpoint configuration, troubleshooting, and lifecycle management</li><li>Manage and support Microsoft 365 and Azure environments, including user administration, licensing, security, and cloud services</li><li>Oversee desktop operating system standards, patching, deployment, upgrades, and device management</li><li>Administer and support key enterprise applications, including: Salesforce, Dayforce, NetSuite, and CITEA</li><li>Support and maintain the company intranet or website environment built on SharePoint and ShortPoint</li><li>Manage single sign-on (SSO) and identity/access integrations for third-party applications</li><li>Partner with business stakeholders to evaluate system needs, improve workflows, and support application adoption</li><li>Oversee vendors, MSPs, and third-party technology partners as needed</li><li>Develop and maintain IT policies, procedures, documentation, and best practices</li><li>Ensure systems availability, security, and compliance with company standards</li><li>Participate in and help lead major systems initiatives, including ERP migrations, upgrades, implementations, and integrations</li><li>Collaborate cross-functionally with Finance, HR, Operations, and other departments on enterprise application support and strategic projects</li><li>Monitor IT performance, identify areas for improvement, and recommend scalable technology solutions</li></ul>