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4 results for Customer Service Representative in Indianapolis, IN

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
15.2 - 17.6 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. This role is on-site Monday-Friday and is 9:30am-6:00pm. Responsibilities:• Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation.• Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation.• Navigate multiple applications at once to research information, process requests, and deliver timely resolutions.• Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary.• Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes.• Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities.• Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance.• Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts.
2026-05-19T00:00:00Z

Member Services Rep

Carmel, IN
onsite
Temporary to Hire
16.8625 - 17.75 USD / Hourly
We are looking for a Member Services Rep to join an insurance team in a contract-to-permanent role. This position is ideal for someone who can stay organized in a high-volume environment, maintain strong accuracy while entering information, and remain composed when priorities shift throughout the day. The right candidate will bring a service-minded approach, dependable office skills, and the ability to balance speed with quality in member support activities. Responsibilities:• Provide timely support to members by answering questions, addressing service needs, and delivering helpful assistance across routine interactions.• Enter and update member information with a high degree of precision while meeting productivity expectations in a busy work environment.• Manage frequent workflow changes and interruptions without losing focus on service quality or task completion.• Use Microsoft Word, Excel, email, and other office tools to prepare, track, and maintain member-related documentation.• Perform administrative support duties such as copying, filing, and organizing records to keep information accessible and accurate.• Review data for completeness and correctness before submission to help reduce errors and support efficient processing.• Coordinate multiple tasks throughout the day while maintaining responsiveness and attention to detail.• Contribute to a smooth member experience by handling service requests efficiently and following established procedures.n
2026-05-29T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-29T00:00:00Z

Field Representative

Indianapolis, IN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for a Field Representative to support facility outreach and operational documentation in Indianapolis, Indiana. This role combines on-site evaluation, contract coordination, and reporting responsibilities to help maintain strong external partnerships. The ideal candidate is organized, comfortable working independently in the field, and able to communicate effectively with facilities and internal stakeholders. Responsibilities: • Meet with prospective facilities to gather information, assess suitability, and build productive working relationships • Create and organize required records, forms, and supporting documentation with accuracy and attention to detail • Coordinate the contract execution process by scheduling signings and ensuring all materials are prepared in advance • Visit facilities to perform structured site reviews and document findings clearly for internal review • Compile updates, summaries, and performance-related reports for management to support decision-making • Work with relevant parties to investigate billing concerns and help move payment issues toward resolution
2026-05-27T00:00:00Z