We are looking for a Senior Systems Engineer to support and enhance the technology environment for employees in Houston, Texas. This position blends advanced infrastructure administration with responsive end-user support, requiring someone who can troubleshoot urgent technical issues while also identifying opportunities to strengthen systems, security, and reliability. The ideal candidate brings a service-oriented mindset, strong technical judgment, and the ability to deliver a high-quality experience for staff at all levels, including executive leadership.<br><br>Responsibilities:<br>• Provide hands-on technical assistance for employees, addressing issues involving workstations, applications, Microsoft 365, network access, and connected devices.<br>• Act as the highest point of escalation for challenging support requests, ensuring timely resolution and maintaining accurate service documentation.<br>• Oversee employee technology setup and separation activities, including account creation, device configuration, access changes, and equipment collection.<br>• Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, Defender, and Purview, while managing licenses and access policies.<br>• Maintain core Windows Server services such as Active Directory, Group Policy, remote access components, and file-sharing infrastructure.<br>• Support and optimize the Nutanix platform by monitoring cluster performance, availability, and resource utilization across the environment.<br>• Manage Cisco Meraki networking solutions, including security appliances, switching, wireless infrastructure, and SD-WAN settings through the centralized dashboard.<br>• Strengthen cybersecurity operations by supporting endpoint protection, threat monitoring, audit readiness, access reviews, and IT risk documentation.<br>• Ensure conference room technology remains dependable by administering Microsoft Teams Rooms, maintaining Logitech collaboration hardware, and performing proactive room readiness checks.<br>• Create and refine technical standards, operational runbooks, patching routines, backup validation, disaster recovery documentation, and controlled infrastructure changes.