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3 results for Help Desk in Hoffman Estates, IL

Help Desk Analyst II

Chicago, IL
onsite
Contract / Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-04-03T00:00:00Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Contract / Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-02T00:00:00Z

Customer Service

Racine, WI
onsite
Temporary
19 - 19 USD / Hourly
BotJob Description: Contract-to-Hire Application Processor (Nonprofit Organization – Racine, WI)Overview: Join a mission-driven nonprofit organization in Racine, WI as an Application Processor (Contract-to-Hire). This essential administrative role provides critical support to our community by reviewing applications, maintaining accurate data, and delivering excellent customer service.Key Responsibilities:<ul><li>Review and process incoming applications for eligibility, completeness, and compliance with organizational guidelines.</li><li>Perform accurate data entry of application details into electronic systems and databases.</li><li>Respond to applicant inquiries via phone, email, and in person, providing professional and empathetic customer service.</li><li>Schedule appointments for applicants and clients, coordinating calendars and sending confirmations.</li><li>Maintain confidential records and uphold privacy standards in accordance with nonprofit policies.</li><li>Collaborate with internal staff and external stakeholders to resolve application issues and ensure timely support.</li><li>Assist with general office tasks and administrative support as needed.</li></ul>Contract-to-Hire Details: This role starts as a contract position with the intention to convert to full-time based on performance and organizational needs.Ready to make a difference? Apply today and help support our nonprofit’s community impact.
2026-04-09T00:00:00Z