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1 result for Customer Service Representative in Georgetown, KY

Collections Specialist

Lexington-fayette, KY
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Collections Specialist to join a wholesale distribution organization in Lexington-Fayette, Kentucky. This Contract to permanent opportunity is ideal for someone who can balance strong account recovery efforts with a service-focused approach to customer interactions. The role centers on managing commercial receivables, resolving past-due balances, and helping maintain healthy client relationships through clear and effective communication. Responsibilities: • Manage a portfolio of commercial accounts and follow up on outstanding balances in a timely and consistent manner. • Communicate with customers by phone and email to address delinquent invoices, discuss payment status, and secure payment commitments. • Review account activity and aging reports to identify overdue receivables and prioritize collection efforts. • Work collaboratively with internal teams to research billing questions, resolve disputes, and remove barriers to payment. • Maintain accurate records of collection activity, customer conversations, and payment arrangements within company systems. • Provide courteous customer support while applying consistent collection practices to protect cash flow and client relationships. • Escalate complex or high-risk accounts when necessary and support next-step resolution efforts. • Monitor promised payments and take appropriate follow-up action when commitments are not met.
2026-07-07T19:04:30Z