We are looking for an accomplished IT Director to lead technical operations and service delivery for a managed services environment in Fletcher, North Carolina. This position calls for a senior leader who combines strong engineering knowledge with the ability to guide teams, strengthen client relationships, and work closely with business leadership. The ideal candidate brings extensive experience in scalable MSP operations, excels in high-touch enterprise settings, and is comfortable being a visible onsite presence.<br><br>Responsibilities:<br>• Direct day-to-day leadership of engineering and technical service teams, setting priorities, developing talent, and promoting consistent execution.<br>• Drive efficient delivery of managed IT services within a high-volume, seat-based support model while maintaining strong service quality standards.<br>• Act as the senior technical resource for complex issues, offering guidance on challenging client environments and critical escalations.<br>• Collaborate with sales and executive stakeholders to support enterprise opportunities, contribute technical insight, and help build client confidence.<br>• Establish operational direction for service delivery functions, with a focus on scalability, accountability, and customer satisfaction.<br>• Maintain an active onsite leadership presence in the Fletcher, North Carolina office to support team alignment and cross-functional coordination.<br>• Use technical expertise in areas such as Active Directory, backup platforms, Cisco technologies, computer hardware, and configuration management to inform decisions and team oversight.

• 10+ years of experience working within Managed Service Provider environments, including strong knowledge of seat-based delivery models.<br>• 5+ years of direct leadership experience managing technical, infrastructure, or engineering teams.<br>• Demonstrated ability to engage credibly with senior engineers and assess complex technical environments.<br>• Experience partnering with sales teams and supporting strategic client accounts through technical consultation.<br>• Strong background in core IT disciplines, including Active Directory, backup technologies, Cisco technologies, computer hardware, and configuration management.<br>• Bachelor’s degree in Engineering, Computer Science, or a closely related discipline.<br>• Ability to work onsite in Fletcher, North Carolina five days per week, or relocate as needed.

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