2 results for Collections Representative in Fairfax, VA

Collections Specialist

Severna Park, MD
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
A growing community association law firm representing condominium associations and HOAs is seeking a Collections Specialist to join its expanding collections department. This role is entirely collections‑focused and supports a high‑volume portfolio of delinquent accounts. Key Responsibilities<ul><li>Collected delinquent HOA and condominium assessments in accordance with firm procedures and applicable laws</li><li>Prepared and processed liens, lawsuits, and wage garnishments</li><li>Utilized ReadyCollect software to generate collection letters and lien documentation</li><li>Gathered and verified client‑provided account information to ensure accuracy within internal systems</li><li>Handled inbound calls from homeowners regarding delinquent accounts</li><li>Worked with owners to establish payment plans when appropriate</li><li>Applied de‑escalation techniques to manage challenging or upset callers professionally and effectively</li></ul>The Ideal Candidate<ul><li>Has experience interacting with the general public in customer‑facing roles (e.g., retail, food service, hospitality, call centers)</li><li>Comfortable handling difficult or “cranky” customers with patience, professionalism, and confidence</li><li>Brings a positive attitude and strong communication skills</li><li>Willing to learn collections processes and legal terminology; training provided</li><li>Detail‑oriented and able to follow established procedures in a fast‑paced environment</li></ul>This team places strong emphasis on attitude and communication skills—prior collections or legal experience is helpful but not required.Team & Reporting Structure<ul><li>Join an established collections department with two full‑time Collections Specialists</li><li>Role is 100% collections (no additional administrative duties)</li><li>Reports directly to senior collections staff members</li></ul>Schedule & Work Environment<ul><li>Onsite five (5) days per week initially</li><li>Hybrid schedule available after approximately 60 days (2–3 days remote per week)</li><li>Never fully remote due to in‑office paperwork, signatures, and operational needs</li><li>Everyone works onsite on Thursdays; team lunches are occasionally held</li><li>Flexible start times with an 8‑hour workday (e.g., 8:30–5:00 or 9:00–5:30)</li><li>Reliable transportation required</li></ul>
2026-03-27T00:00:00Z

Collections Specialist

Elkridge, MD
onsite
Temporary
24.7 - 28.6 USD / Hourly
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Elkridge, Maryland. In this role, you will manage accounts receivable, actively pursue overdue balances, and ensure accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a commitment to delivering excellent service while handling financial processes with professionalism. Responsibilities: • Monitor accounts receivable and promptly follow up on overdue balances. • Negotiate payment arrangements with clients when necessary to resolve outstanding debts. • Escalate delinquent accounts to management or external agencies when appropriate. • Document all collections activities thoroughly within the accounts receivable system. • Review and recommend updates to internal procedures to enhance efficiency and compliance. • Serve as a backup for customer payment applications to maintain seamless operations. • Generate reports on financial metrics such as Days Sales Outstanding (DSO), percentage past due, and collection effectiveness. • Provide exceptional service to vendors and colleagues, maintaining accuracy and professionalism. • Perform additional duties as required to support the team. • Collaborate with team members to ensure smooth financial operations.
2026-03-23T00:00:00Z