We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Jasper, Indiana. In this long-term contract position, you will play a critical role in providing technical support and troubleshooting services to ensure seamless operations. If you have a strong background in resolving IT issues and enjoy helping users navigate technical challenges, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and provide effective solutions to technical issues.<br>• Manage user accounts and permissions through Active Directory.<br>• Troubleshoot and resolve issues related to Microsoft Windows operating systems, including Windows 10.<br>• Diagnose and repair basic hardware and software problems.<br>• Assist users with installing and configuring software applications.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members to address complex IT challenges.<br>• Ensure all systems are functioning efficiently and perform routine maintenance as needed.<br>• Provide clear and thorough communication to users regarding issue resolution and updates.