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3 results for Help Deskdesktop Support Analyst in Draper, UT
- American Fork, Utah
- onsite
- Temporary / Contract
- 20 - 23 USD / Hourly
- <p>We are looking for a Desktop Support Specialist to support a short-term, 1-week Contract assignment in American Fork, Utah. This role will focus on evaluating workstation readiness, standardizing device setups, and improving endpoint compliance across the environment. The position is ideal for a hands-on technician who can work efficiently with Windows systems, domain connectivity, and device management tools while producing clear documentation throughout the engagement.</p><p><br></p><p>Responsibilities:</p><p>• Review more than 100 desktop and laptop systems to capture device specifications, operating system details, configuration health, domain connection status, and management enrollment.</p><p>• Establish and apply a consistent workstation standard to align devices with the approved baseline configuration.</p><p>• Perform Windows 10 to Windows 11 upgrades on compatible hardware and identify systems that do not satisfy upgrade requirements.</p><p>• Connect applicable machines to the corporate domain and verify successful access and policy application.</p><p>• Configure each workstation with the appropriate user or device settings based on the defined standard.</p><p>• Enroll endpoints into Microsoft Intune and confirm devices are properly registered for management.</p><p>• Resolve setup issues and lingering configuration problems identified during earlier support efforts.</p><p>• Maintain accurate records showing each device condition before work begins, after updates are completed, and any exceptions or replacement needs discovered during the project.</p>
- 2026-09-29T00:00:00Z
- American Fork, Utah
- onsite
- Temporary / Contract
- 33.25 - 38.5 USD / Hourly
- <p>We are looking for an experienced Senior Desktop Support Specialist to support a short-term, one-week Contract assignment in American Fork, Utah. This role focuses on evaluating workstation readiness, standardizing device setups, and improving endpoint compliance across the environment. The ideal candidate brings strong systems administration and desktop support experience, with the ability to work independently while documenting outcomes clearly and accurately.</p><p><br></p><p>Responsibilities:</p><p>• Review more than 100 workstations to capture device specifications, operating system details, configuration status, domain connectivity, and management enrollment.</p><p>• Establish and apply a consistent workstation standard to promote uniform configuration across the environment.</p><p>• Perform Windows 10 to Windows 11 upgrades on eligible devices and identify equipment that does not meet upgrade requirements.</p><p>• Connect devices to the corporate domain and verify proper access and alignment with organizational standards.</p><p>• Configure and assign the appropriate user or device profile for each workstation based on deployment needs.</p><p>• Enroll endpoints into Microsoft Intune and confirm successful management registration.</p><p>• Resolve setup issues and lingering configuration problems discovered during the engagement.</p><p>• Record each device's condition before and after service, including exceptions, unresolved issues, and hardware recommended for replacement.</p>
- 2026-09-29T00:00:00Z
- Sandy, Utah
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- <p>We are looking for a Tier 2 Onsite Technical Support Analyst to deliver responsive, high-quality technical support for users in Utah. This role focuses on resolving escalated desktop, network, server, and endpoint issues while providing onsite assistance and maintaining a strong customer service experience. The ideal candidate brings solid troubleshooting skills, works well independently, and partners effectively with service desk teams and client IT contacts to keep systems secure, stable, and efficient.</p><p><br></p><p>Responsibilities:</p><p>• Handle support requests escalated from Tier 1 analysts, investigate root causes, and drive issues through to resolution within expected service timelines.</p><p>• Provide onsite assistance to end users and client IT teams by diagnosing hardware, software, operating system, and connectivity problems across supported environments.</p><p>• Troubleshoot more advanced incidents affecting workstations, servers, virtual systems, and network services, including urgent response outside standard business hours when needed.</p><p>• Perform basic technology deployments, configuration updates, and support tasks within client environments while ensuring minimal disruption to operations.</p><p>• Maintain accurate ticket notes, service records, troubleshooting logs, and status updates to support visibility, reporting, and knowledge sharing.</p><p>• Create and deliver user guidance, technical documentation, and practical instruction to help employees use supported equipment and applications effectively.</p><p>• Collaborate with internal technical groups and business stakeholders to identify service improvements, recommend system changes, and support new technology solutions.</p><p>• Review system activity, server events, and security-related alerts to identify issues early, apply corrective actions, and support compliance with established security standards.</p><p>• Support the development of Tier 1 staff by offering guidance, sharing technical knowledge, and helping reinforce consistent service desk practices.</p><p>• Monitor open incidents and service requests to help ensure prompt follow-up, strong customer communication, and a positive support experience for clients</p>
- 2026-09-23T00:00:00Z