3 results for Software Support Analyst in Des Moines, IA

Customer Support Specialist

Johnston, IA
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-03-31T00:00:00Z

Cyber Security Operations Analyst

Ames, IA
remote
Temporary
0 - 0 USD / Yearly
Position SummaryWe are seeking an experienced Cybersecurity Operations Analyst to support security operations across a highly regulated, enterprise-scale environment. In this role, you will monitor and analyze security events, support incident response activities, and assist with maintaining compliance with internal security policies and external industry standards.You will collaborate with cross-functional teams, security leadership, and third‑party auditors to ensure the organization maintains strong security posture and follows best practices. The ideal candidate is detail‑oriented, analytical, and able to thrive in a dynamic operational environment. Key Responsibilities Monitor security events using SIEM and EDR platforms.Assist with configuration and tuning of SIEM and EDR tools.Participate in an on‑call rotation for after-hours security support.Conduct internal phishing simulations and analyze reported phishing incidents.Support threat modeling efforts by assessing business impact and analyzing vulnerabilities.Assist with internal and external audit activities as required.Participate in the organization’s Cybersecurity Incident Response Team, using established processes to detect, respond to, and recover from security incidents.Stay current on Cybersecurity trends and emerging technologies to provide informed recommendations.Perform Identity & Access Management functions, including approval of RBAC and temporary access escalations.Create and maintain internal security awareness training, including content related to incident response, phishing, and role‑based training requirements. Required Qualifications Bachelor’s degree and 2+ years of Security Operations or SOC experience— OR 3+ years of experience as a SOC Analyst, Incident Responder, or similar role.Understanding of core security controls (malware protection, firewalls, IDS/IPS, proxies, encryption, log management, etc.).Strong analytical and critical thinking skills.Excellent time management, attention to detail, and ability to adapt to changing priorities.Ability to work in a hybrid schedule and travel occasionally within the region. Preferred Skills 2+ years of hands-on experience with SIEM tools such as: QRadar, Splunk, SumoLogic, Kibana, Security Onion, ArcSight, or similar.Experience working with EDR solutions.Familiarity with Atlassian tools (Confluence, Jira).Experience analyzing Threat Intelligence, identifying IOCs, and writing detection rules.Knowledge of Palo Alto Firewalls.Exposure to cloud environments such as AWS or GCP.Experience with security automation platforms (e.g., XSOAR).Scripting or programming experience (Java, Python, C, Ruby, PowerShell, Bash, etc.).Relevant certifications (CC, SSCP, A+, Network+, Security+, GISF, GSEC, or similar).
2026-03-05T00:00:00Z

Sr. Software/Platform Engineer

West Des Moines, IA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for an experienced Senior Software/Platform Engineer to join our team in West Des Moines, Iowa. This long-term contract position focuses on advancing technical solutions through platform modernization, risk mitigation, and security enhancements while retiring outdated systems. The ideal candidate will bring hands-on expertise, adapt quickly to enterprise environments, and collaborate effectively with cross-functional teams to achieve project goals. Responsibilities: • Analyze existing applications, infrastructure, and CI/CD pipelines to identify areas for improvement and modernization. • Assess legacy systems for risks, limitations, and opportunities for upgrades or replacements. • Plan and implement strategies for system migrations, upgrades, or retirements. • Utilize modern DevOps practices and cloud-based solutions to enhance system performance and security. • Collaborate with engineering, infrastructure, and internal teams to address dependencies and optimize workflows. • Document technical decisions, processes, and provide detailed implementation support. • Deliver post-implementation support, ensuring smooth knowledge transfer and system reliability. • Upgrade and manage messaging platforms such as RabbitMQ, ElasticSearch/Kibana, and related technologies. • Refactor codebases to remove outdated dependencies, introducing innovative tools and solutions. • Implement and configure security tools like Snyk to address vulnerabilities and improve release quality.
2026-03-13T00:00:00Z