We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development.<br><br>Responsibilities:<br>• Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users.<br>• Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date.<br>• Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications.<br>• Support account access and user administration tasks within Active Directory, including routine account maintenance.<br>• Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment.<br>• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.<br>• Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner.<br>• Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
<p>We are seeking a detail-oriented <strong>Business Analyst</strong> to join our team and help drive operational improvements, business process optimization, and data-informed decision-making.</p><p>The Business Analyst will work closely with stakeholders across departments to gather requirements, analyze business needs, identify process improvement opportunities, and support the implementation of strategic initiatives. This role is ideal for someone who combines strong analytical thinking with excellent communication and problem-solving skills.</p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with business leaders and cross-functional teams to understand objectives, challenges, and opportunities.</li><li>Gather, document, and analyze business requirements for new processes, systems, and initiatives.</li><li>Translate business needs into functional specifications and actionable recommendations.</li><li>Evaluate current workflows and identify opportunities to improve efficiency, quality, and performance.</li><li>Create process maps, business cases, reports, dashboards, and other supporting documentation.</li><li>Analyze data to identify trends, risks, and opportunities that support strategic decision-making.</li><li>Support project teams during planning, testing, implementation, and post-launch review.</li><li>Facilitate meetings with stakeholders to review requirements, priorities, and project progress.</li><li>Assist with change management, user training, and adoption efforts related to new systems or processes.</li></ul><p><br></p>
<p>We are seeking a motivated <strong>Business Analyst</strong> to join our team in <strong>Deerfield Beach, Florida</strong>. In this role, you will work closely with our development team to support the design, creation, and enhancement of new applications that drive business value. This is an exciting opportunity for someone who enjoys bridging the gap between business needs and technical solutions, with a strong interest in innovation and AI-enabled tools.</p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with business stakeholders and development teams to gather, analyze, and document business and system requirements</li><li>Translate business needs into clear functional specifications and user stories for application development</li><li>Collaborate with developers, testers, and project teams throughout the software development lifecycle</li><li>Support the creation and rollout of new applications and system enhancements</li><li>Identify opportunities to improve workflows, efficiency, and user experience through process improvements and technology solutions</li><li>Leverage AI tools to analyze data, streamline processes, and help deliver innovative business solutions</li><li>Assist with application testing, validation, and user acceptance testing to ensure solutions meet business needs</li><li>Prepare reports, documentation, and presentations for project updates and stakeholder communication</li><li>Serve as a liaison between technical teams and non-technical stakeholders to ensure alignment and successful project outcomes</li></ul><p><br></p>
<p>Our company is seeking a skilled <strong>Desktop Support Technician</strong> to provide hands-on technical support for end users in a Windows-based environment. This role is ideal for a technology professional with experience in desktop support, system imaging, hardware deployments, and Microsoft technologies including SCCM and Office 365.</p><p>The Desktop Support Technician will be responsible for supporting daily IT operations, troubleshooting hardware and software issues, preparing and deploying devices, and ensuring users have reliable access to the tools they need to be productive.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide desktop support for Windows 10/11 laptops, desktops, and related peripherals</li><li>Perform system imaging, configuration, and deployment of new and replacement devices</li><li>Use <strong>SCCM</strong> to support software distribution, patching, operating system deployment, and endpoint management</li><li>Troubleshoot and resolve issues related to <strong>Office 365</strong>, including Outlook, Teams, OneDrive, and other Microsoft applications</li><li>Set up, install, and deploy computer hardware, monitors, docking stations, printers, and mobile devices</li><li>Support user account administration, basic access issues, and workstation configurations</li><li>Diagnose and resolve hardware, software, and connectivity problems in a timely manner</li><li>Document technical issues, resolutions, and deployment activity within the ticketing system</li><li>Assist with equipment inventory management, asset tracking, and refresh initiatives</li><li>Provide excellent customer service and communicate effectively with end users at all levels of the organization</li></ul><p><br></p>
<p>We are seeking a <strong>Desktop Support professional</strong> to provide hands-on technical support across end-user devices, Microsoft environments, and core infrastructure. This role will support daily IT operations including <strong>Intune administration, Microsoft 365 support, device imaging, Active Directory user administration, basic network troubleshooting, and entry-level server support</strong>.</p><p>Key Responsibilities</p><ul><li>Provide desktop and laptop support for end users in onsite and remote environments</li><li>Administer and support <strong>Microsoft Intune</strong> for device enrollment, configuration, and policy management</li><li>Support the <strong>Microsoft 365</strong> environment including Outlook, Teams, OneDrive, and user account issues</li><li>Perform <strong>PC imaging, deployment, refreshes, and hardware/software installations</strong></li><li>Manage user accounts, groups, permissions, and password resets in <strong>Active Directory</strong></li><li>Troubleshoot basic connectivity issues involving <strong>routers, switches, VPNs, and wireless networks</strong></li><li>Assist with <strong>basic server support</strong>, including monitoring, patching assistance, and routine maintenance</li><li>Respond to tickets, document resolutions, and escalate more complex issues when needed</li><li>Set up and support printers, peripherals, mobile devices, and conference room technology</li><li>Maintain asset inventory and support onboarding/offboarding activities</li></ul><p><br></p>