We are looking for an experienced IT Manager/Director to oversee and optimize our organization's IT operations in Madison, Wisconsin. This is a contract-to-permanent position, offering a dynamic opportunity to lead teams, manage infrastructure, and drive IT strategies in the semi-conductor and electric component manufacturing industry. The ideal candidate will bring strong leadership skills and a comprehensive understanding of service desk management, security, and infrastructure.<br><br>Responsibilities:<br>• Lead and manage the IT department, including service desk operations, infrastructure, and security protocols.<br>• Oversee performance reviews and ensure alignment with organizational goals for IT staff.<br>• Implement and maintain Active Directory, backup technologies, and Cisco systems to support business operations.<br>• Manage cloud ERP systems, including QAD, and ensure seamless configuration management.<br>• Develop and maintain vendor relationships to optimize technology solutions and cost efficiency.<br>• Utilize Jira Service Desk and Confluence tools to streamline service desk ticketing and problem resolution.<br>• Ensure superior customer service by fostering a responsive and efficient IT support environment.<br>• Monitor and optimize IT hardware and software systems for peak performance.<br>• Evaluate and manage talent pipelines within the IT team to support organizational growth.<br>• Drive continuous improvement initiatives within IT operations and service delivery.