<p>The Enterprise Applications Analyst is responsible for supporting, maintaining, and optimizing the Sheriff's Office Computer-Aided Dispatch (CAD) environment and related public safety applications. This position serves as the primary internal technical resource for the CAD platform, partnering closely with Communications Center personnel, dispatchers, law enforcement, fire, and EMS stakeholders to ensure system reliability and operational effectiveness.</p><p>The ideal candidate will have experience supporting 911 dispatch systems, CAD applications, or other complex enterprise applications and possess strong SQL, analytical, troubleshooting, and vendor management skills. The analyst will work with system integrations, backend data feeds, application enhancements, and ongoing operational support within a multi-agency public safety environment.</p>
<p>The Applications Manager is a hands-on technical leader responsible for the administration, support, enhancement, and strategic oversight of the organization's enterprise applications environment. This role combines technical leadership, people management, and advanced database expertise, with a primary focus on SQL development, reporting, analytics, integrations, and application support. The ideal candidate possesses deep SQL expertise, strong analytical capabilities, and the ability to balance hands-on technical execution with team leadership and operational planning.</p><p><br></p><p>Leadership & Team Management</p><ul><li>Lead, mentor, and develop a multidisciplinary team responsible for application support, reporting, GIS, CAD, and data analytics.</li><li>Establish priorities, assign workload, and monitor team performance to ensure service levels and business objectives are met.</li><li>Provide technical guidance and coaching to team members while fostering a collaborative, customer-focused environment.</li><li>Serve as the primary escalation point for complex application and data-related issues.</li><li>Coordinate resources, timelines, and deliverables across ongoing support and enhancement initiatives.</li></ul><p>Application & Database Management</p><ul><li>Serve as the technical lead for internally developed enterprise applications built on the Microsoft .NET platform.</li><li>Perform hands-on SQL development, database analysis, query optimization, troubleshooting, and reporting.</li><li>Support application functionality through database administration, data validation, and issue resolution.</li><li>Manage application maintenance activities, upgrades, performance tuning, and system enhancements.</li><li>Collaborate with business stakeholders to translate operational requirements into technical solutions.</li></ul><p>Reporting & Analytics</p><ul><li>Develop, maintain, and optimize enterprise reporting solutions using SQL and Power BI.</li><li>Support data analytics initiatives by ensuring the availability, accuracy, and integrity of business data.</li><li>Design and maintain data structures, views, stored procedures, and reporting datasets.</li><li>Provide insights and recommendations based on reporting and operational metrics.</li></ul><p>Integrations & Technical Support</p><ul><li>Support and troubleshoot XML- and API-based integrations across multiple enterprise systems.</li><li>Monitor and maintain data interfaces to ensure reliable data flow between applications.</li><li>Partner with technical and business teams to identify opportunities for process improvements and automation.</li><li>Assist with the design and implementation of new functionality and system enhancements.</li></ul><p>Strategic & Operational Responsibilities</p><ul><li>Balance day-to-day operational support with longer-term application strategy and roadmap planning.</li><li>Evaluate system performance, identify risks, and recommend technology improvements.</li><li>Support governance, documentation, security, and change management processes.</li><li>Participate in project planning and provide light project management oversight for application-related initiatives.</li></ul><p><br></p>