We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting.<br><br>Responsibilities:<br>• Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations.<br>• Welcome and assist patients throughout the registration process while confirming demographic and insurance information.<br>• Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed.<br>• Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner.<br>• Maintain accurate records in scheduling and registration systems to support smooth daily operations.<br>• Communicate clearly with clinical and administrative teams to help align patient appointments and service requests.<br>• Monitor appointment details closely to reduce errors and improve the overall patient access experience.

• Experience supporting patient scheduling, registration, or related healthcare administrative functions.<br>• Strong customer service skills with the ability to assist patients in a respectful and empathetic manner.<br>• Prior exposure to call center or high-volume phone support environments.<br>• Ability to manage multiple tasks accurately while working in a fast-paced setting.<br>• Comfortable using computer systems for appointment coordination, data entry, and patient record updates.<br>• Clear verbal and written communication skills for interacting with patients and internal teams.<br>• Strong attention to detail and a dependable approach to daily responsibilities.

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