We are looking for a Medical Front Desk Specialist to support daily front office operations for a non-profit healthcare organization in Charlotte, North Carolina. This contract position with permanent potential is ideal for someone who brings professionalism, warmth, and strong administrative skills to a patient-facing environment. The person in this role will serve as a key point of contact for patients, visitors, and staff while helping keep scheduling, communication, and office workflows organized and efficient.<br><br>Responsibilities:<br>• Welcome patients, guests, and vendors, provide direction upon arrival, and ensure each visitor is routed appropriately.<br>• Answer and manage a high volume of incoming calls, respond to routine questions, and relay messages to the correct departments in a timely manner.<br>• Coordinate front desk activities such as patient check-in, appointment support, visitor assistance, and general reception coverage.<br>• Create, format, and update office documents, reports, presentations, and correspondence using standard business software.<br>• Maintain organized records by filing, retrieving, and updating documentation and reference materials as needed.<br>• Support office operations by monitoring incoming communications, scheduling meetings or events, and assisting with administrative projects.<br>• Order and track office supplies, help maintain equipment functionality, and assist with routine clerical and bookkeeping-related tasks.<br>• Work closely with internal teams and external contacts to ensure clear communication and smooth day-to-day operations.<br>• Follow all applicable privacy, compliance, and confidentiality standards, including appropriate handling of protected health information.<br>• Identify opportunities to improve office procedures and contribute to additional assignments that support the organization’s needs.
We are looking for a Medical Front Desk Specialist to support daily patient-facing operations in North Carolina. This long-term contract opportunity is ideal for someone who is organized, detail-oriented, and comfortable assisting a diverse patient population in a fast-paced clinical setting. The person in this role will help create a welcoming experience while ensuring scheduling, registration, and communication tasks are handled accurately and efficiently.<br><br>Responsibilities:<br>• Welcome patients and visitors courteously, providing front desk support and creating a positive first impression.<br>• Coordinate procedure and appointment scheduling in accordance with office guidelines, while managing cancellations, confirmations, and open time slots effectively.<br>• Verify patient identity and review registration details to ensure records are complete, accurate, and ready for care delivery.<br>• Collect and relay important patient information to the appropriate clinical or administrative team members in a timely manner.<br>• Communicate clearly with patients, providers, and coworkers, using interpreter support when needed to ensure understanding.<br>• Assist with front office workflow by maintaining organized schedules, supporting referral or priority lists, and helping optimize daily coverage.<br>• Follow established policies, safety practices, and patient rights standards in all interactions and administrative activities.<br>• Contribute to quality improvement efforts by participating in meetings, training, and process feedback activities that support excellent patient service.