We are looking for a detail-oriented Shipping Specialist to join our team in Cleveland, Ohio. This is a Contract to permanent placement position. The ideal candidate thrives in fast-paced environments, enjoys problem-solving, and is eager to learn and grow. <br> Responsibilities: • Coordinate shipping activities, including scheduling and tracking deliveries to ensure timely and accurate transport. • Communicate with internal teams and external partners to address inquiries and resolve logistical challenges. • Manage inbound telephone calls while providing exceptional customer service and accurate information. • Maintain detailed records and ensure the proper transfer of information to legal documents. • Collaborate with the operations manager during the training period to gain a comprehensive understanding of company processes. • Utilize basic computer skills to operate internal software systems efficiently. • Support weekend logistics operations on a rotating schedule, ensuring coverage and proper execution of tasks. • Monitor and report on shipping performance to identify opportunities for improvement. • Research and apply industry best practices to enhance operational efficiency. • Assist in maintaining compliance with customs and shipping regulations.