We are looking for an IT Project Manager to lead client-facing initiatives in the service industry. This role is ideal for a proactive and detail-oriented individual who can guide complex projects from planning through delivery while maintaining strong communication with stakeholders and ensuring high-quality outcomes. The successful candidate will balance competing priorities, support process improvements, and foster trusted client partnerships in environments that require sound judgment and adaptability.<br><br>Responsibilities:<br>• Direct complex IT projects through all phases, establishing timelines, priorities, and deliverables that align with client and business objectives.<br>• Serve as the primary point of coordination for clients and internal teams, resolving issues promptly and maintaining productive working relationships.<br>• Facilitate project planning activities, including scope definition, resource coordination, risk identification, and ongoing status tracking.<br>• Lead cross-functional teams in fast-paced environments, keeping work on schedule while managing shifting priorities and deadlines.<br>• Drive process optimization efforts by identifying inefficiencies, recommending practical improvements, and supporting organizational change initiatives.<br>• Prepare clear project documentation, meeting summaries, status reports, and follow-up actions to ensure visibility and accountability across stakeholders.<br>• Support customer education and training efforts to promote successful adoption of project deliverables and operational processes.<br>• Use project management and collaboration tools such as Microsoft Project, Jira, Visio, Excel, Word, Outlook, and PowerPoint to monitor execution and communicate progress.<br>• Travel as needed to meet with clients, support project milestones, and strengthen business relationships.