We are looking for a detail-oriented part-time billing coordinator to support students and families with financial aid and billing-related questions in Cincinnati, Ohio. This is a Contract position focused on delivering responsive administrative support, reviewing documentation, and helping ensure funding information is handled accurately. The ideal candidate brings strong customer service skills, comfort with high-volume communication, and the ability to manage sensitive records with care.<br><br>Responsibilities:<br>• Guide students and families through financial aid and billing processes by explaining available funding options and responding to questions clearly and professionally.<br>• Review applications and supporting documents for completeness and accuracy, following established guidelines and timelines.<br>• Prepare and coordinate aid packaging details, including scholarships, grants, loans, and work-study support, while maintaining accurate records.<br>• Answer inbound calls and written inquiries, resolve routine issues, and escalate more complex concerns when needed.<br>• Schedule appointments and follow-up communications to help students stay informed about deadlines, missing items, and next steps.<br>• Support billing-related administrative tasks such as account review, payment coordination, and documentation updates.<br>• Maintain compliance with applicable federal, institutional, and program-specific requirements when handling student financial information.<br>• Contribute to process updates and operational changes, including adjustments to internal tools or workflows, as assigned.

• Experience in administrative support, billing coordination, financial aid services, or a related office-based role.<br>• Ability to manage inbound calls and provide attentive customer service in a fast-paced environment.<br>• Strong organizational skills with the ability to track schedules, documentation, and multiple deadlines.<br>• Clear written and verbal communication skills for working with students, families, and internal teams.<br>• High level of accuracy when reviewing records, processing information, and maintaining confidential data.<br>• Proficiency with standard office software and data entry systems.<br>• Ability to work independently in a part-time Contract role while meeting established service and compliance expectations.

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