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2 results for Customer Service Representative in Charlotte, NC
- Charlotte, NC
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p>We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed.</p><p><br></p><p>There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm. </p><p><br></p><p>Responsibilities:</p><p>• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.</p><p>• Build and maintain working knowledge of pool and spa product lines, support resources, and service procedures to deliver accurate information during each interaction.</p><p>• Investigate reported issues involving mechanical, electrical, or hydraulic components and determine appropriate next steps based on available troubleshooting information.</p><p>• Handle customer concerns, complaints, and service-related disputes with professionalism, empathy, and close adherence to company standards.</p><p>• Manage assigned cases independently while also partnering with teammates to resolve more complex service matters in a timely manner.</p><p>• Route unresolved or advanced technical problems to higher-level support or leadership when additional expertise is required.</p><p>• Communicate clearly with both consumers and industry professionals, ensuring technical guidance is easy to understand and properly documented.</p>
- 2026-05-22T00:00:00Z
- Fort Mill, SC
- onsite
- Temporary / Contract
- 21.85 - 25.3 USD / Hourly
- <p>We are looking for a detail-oriented , <strong>Bilingual</strong>, Sales Support specialist to join a management consultancy team in Fort Mill, South Carolina. This Long-term Contract position is ideal for someone who excels at keeping sales activities organized, responding promptly to customer needs, and maintaining accurate records across multiple workflows. In this role, you will help improve turnaround times for quotes and orders while supporting smooth coordination between customers, sales, and operations.</p><p><br></p><p>Responsibilities:</p><p>• Create and distribute customer pricing proposals with a high level of accuracy and timeliness.</p><p>• Enter and update large volumes of sales and order information while maintaining reliable records.</p><p>• Communicate with customers to provide updates, answer routine questions, and follow through on open quotes and orders.</p><p>• Partner with sales team members to manage administrative tasks, documentation, and day-to-day coordination.</p><p>• Assist operations by organizing tracking details, maintaining files, and supporting workflow visibility.</p><p>• Maintain customer and product information to support reporting, outreach, and marketing-related activities.</p><p>• Monitor ongoing assignments and internal deliverables to help keep team priorities on schedule.</p><p>• Contribute to order entry and post-sales support processes to ensure a consistent customer experience., </p>
- 2026-05-18T00:00:00Z