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2 results for Customer Service Representative in Ceres, CA

Senior Employee Relations Specialist

Dublin, CA
onsite
Temporary
45.00 - 50.00 USD / Hourly
Long Term Contract Role - Hybrid (Twice a week on-site - TRAVEL REQ. around the East Bay and South Bay Area) Job Function Details: The Employee Relations Specialist is responsible for managing complex employee relations matters and supporting a positive, compliant workplace environment. This role partners closely with HR leadership, managers, and employees to address workplace concerns, conduct investigations, and ensure consistent application of company policies and employment laws. The Employee Relations Specialist serves as a trusted advisor to leadership by providing guidance on employee relations strategies, conflict resolution, performance management, and workplace investigations.Labor Relations & Union Partnership<ul><li>Interpret and administer collective bargaining agreements (CBAs) to ensure compliance with contract provisions.</li><li>Serve as a liaison between management and union representatives to maintain effective labor-management relationships.</li><li>Participate in labor-management meetings and support ongoing union partnership initiatives.</li><li>Provide guidance to managers regarding union contract provisions and workplace practices.</li></ul>Grievance Management<ul><li>Manage and track employee grievances in accordance with the collective bargaining agreement.</li><li>Investigate grievance claims and gather relevant documentation, witness statements, and supporting evidence.</li><li>Partner with HR leadership and legal teams to prepare responses and recommendations for grievance resolution.</li><li>Participate in grievance meetings and assist with arbitration preparation when necessary.</li></ul>Workplace Investigations<ul><li>Conduct prompt, thorough, and impartial investigations into employee complaints including workplace misconduct, harassment, discrimination, and policy violations.</li><li>Interview employees and management, review documentation, and evaluate evidence.</li><li>Prepare detailed investigation reports, findings, and recommendations for HR leadership.</li></ul>Manager Coaching & Employee Relations<ul><li>Advise managers on employee relations matters including performance management, disciplinary actions, attendance issues, and workplace conflicts.</li><li>Provide guidance on progressive discipline processes in accordance with both company policy and union agreements.</li><li>Assist managers in documenting performance concerns and corrective actions.</li></ul>Policy & Compliance<ul><li>Ensure consistent application of company policies, procedures, and collective bargaining agreements.</li><li>Maintain compliance with federal, state, and local employment laws as well as labor regulations.</li><li>Partner with HR leadership to update policies and procedures as needed.</li></ul>
2026-03-24T16:48:41Z

HR Business Partner

Pleasanton, CA
onsite
Temporary
45.00 - 48.00 USD / Hourly
We are looking for a skilled HR Business Partner in the SF Bay Area to assist our client on this long-term contract position. This role will require travel once a week around the Bay Area to various client locations. You will collaborate with business leaders and employees to drive organizational success while ensuring adherence to company policies, employment laws, and union agreements. This position offers an exciting opportunity to provide strategic HR guidance in a unionized environment while supporting performance management and employee relations. Responsibilities:• Collaborate with managers and leaders to align workforce planning and organizational development initiatives with business goals.• Offer expert advice on employee engagement, performance management, and organizational effectiveness.• Interpret and administer collective bargaining agreements to ensure compliance with union contract provisions.• Foster strong labor-management relationships by serving as a liaison between management and union representatives.• Investigate and support the resolution of employee grievances in accordance with company policies and union agreements.• Implement HR programs and policies that enhance employee relations and support compliance with employment laws.• Provide training and guidance to leaders on HR best practices and labor law requirements.• Assist in developing strategies to improve overall employee satisfaction and organizational culture.• Monitor and ensure adherence to HR compliance standards across all levels of the organization.
2026-03-19T16:58:44Z