We are looking for a detail-oriented customer service specialist to support order management and transactional activities for a long-term contract position based in Everett, Washington. This role works closely with customers and internal teams to coordinate sales orders, service-related requests, credits, and purchasing needs while maintaining accurate documentation and timely follow-through. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment while ensuring compliance with established trade and company policies.<br><br>Responsibilities:<br>• Manage the full lifecycle of sales orders by reviewing requirements, entering transactions accurately, and tracking progress through completion.<br>• Coordinate warranty exchanges, credit activity, monitor replacement requests, and purchase-related transactions to support customer and business needs.<br>• Perform administrative support tasks connected to material sales and credit processing, ensuring records are complete and up to date.<br>• Partner with teams across sales, product lines, repairs, finance, global trade, and purchasing to resolve issues and keep orders moving efficiently.<br>• Communicate with internal and external customers to clarify requests, provide status updates, and drive timely transactional resolution.<br>• Follow global trade guidelines and export-related requirements to ensure all applicable policies are met.<br>• Support adherence to company licensing and compliance standards associated with international shipments and export activity.<br>• Contribute to the development and rollout of departmental procedures and process improvements across cross-functional groups.