<p>Application Support Analyst (PERMANENT PLACEMENT)</p><p>Location: Onsite, 5 days per week/ CEDAR RAPIDS IOWA</p><p>PERMANENT PLACEMENT POSITION: Must be eligible to work in the U.S.</p><p>Interview Process: Video conference interview – 1ST ROUND , then onsite !</p><p><br></p><p>WHY APPLY?</p><p>We are seeking an Application Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology.</p><p><br></p><p>The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.</p><p>*** For immediate/ confidential ONSITE IN OFFICE 5 days per week/ CEDAR RAPIDS IOWA consideration, please DM CARRIE DANGER on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. ***TOTAL COMP up to $55K Base /Bonus/ Benefits!</p><p><br></p><p>What You’ll Do!:</p><p>• Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications</p><p>• Troubleshoot and resolve software, system, and user issues in a service desk environment</p><p>• Support clients through remote connections and direct user interaction</p><p>• Analyze client data files to identify issues and determine next steps</p><p>• Assist users with Windows-based software and Microsoft Office applications, particularly Excel</p><p>• Support software connected to paper scanning devices and related workflows</p><p>• Document issues, resolutions, and support activity through ticketing systems</p><p>• Collaborate with peers on the service desk and escalate issues when needed</p><p><br></p><p>Support Environment:</p><p>• 90% external client support</p><p>• 10% internal support</p><p>• Service desk structure includes Tier 1, Tier 2, and Tier 3</p><p><br></p><p>Work Arrangement:</p><p>• Onsite, 5 days a week</p><p><br></p><p>Why Join Us:</p><p>This is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform. You’ll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting.</p><p>KEYS ARE: application support, technical support, or service desk support. Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel.</p><p><br></p><p>This is a Application Support Analyst permanent position up to $55K BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology &amp; Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger – My direct email address is on my LinkedIn profile.</p>

<p>What We’re Looking For:</p><p>• Experience in application support, technical support, or service desk support</p><p>• Background supporting proprietary software or third-party software applications</p><p>• Strong knowledge of: Windows operating systems, SQL Server, Microsoft Office, especially Excel</p><p>• Ability to review and interpret client data files for troubleshooting purposes</p><p>• Strong communication skills and a customer-service mindset</p><p>• Comfortable working onsite full time in a team-oriented environment</p><p><br></p><p>Nice to Have:</p><p>• Experience supporting document imaging, scanning software, or hardware-integrated applications</p><p>• Experience working in a multi-tiered support environment</p>

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