We are looking for a skilled Business Analyst to join our team in Watertown, Massachusetts. This is a long-term contract position that requires a proactive, detail-oriented individual with expertise in Salesforce and project coordination. The ideal candidate will excel at working cross-functionally, building user stories, and ensuring seamless collaboration across teams.<br><br>Responsibilities:<br>• Develop detailed user stories to support Salesforce enhancements and modifications.<br>• Analyze and validate data, addressing decision trees and related inquiries.<br>• Coordinate and schedule meetings, including roadshows to facilitate project communication.<br>• Track and manage action items arising from collaborative sessions with stakeholders.<br>• Conduct gap analyses to identify areas for improvement and ensure alignment with business needs.<br>• Review and organize documentation to support decision-making processes.<br>• Facilitate cross-functional collaboration to drive project success.<br>• Provide support in customer service initiatives, particularly in call center environments.
We are looking for a skilled Data Engineer to join our team in Foxborough, Massachusetts, on a long-term contract basis. In this role, you will design, optimize, and maintain data pipelines and storage solutions, leveraging modern tools to ensure high performance and reliability. This position offers an exciting opportunity to collaborate across teams and implement cutting-edge practices in data engineering and analytics.<br><br>Responsibilities:<br>• Optimize Amazon Redshift performance by configuring distribution keys, sort keys, and fine-tuning queries.<br>• Develop and maintain robust data pipelines using AWS Glue and orchestrate workflows with Airflow.<br>• Manage semantic layers and metadata to support reliable analytics and AI-driven insights.<br>• Implement best practices for data partitioning, compression, and columnar storage formats.<br>• Monitor and troubleshoot data workflows to ensure high availability, reliability, and automated observability.<br>• Automate data processing tasks using Python and AWS native tools.<br>• Enforce data security and governance policies, including row- and column-level controls, using Lake Formation and AWS services.<br>• Oversee compliance monitoring and auditing through CloudWatch, CloudTrail, and similar tools.<br>• Continuously refine and improve data architecture by adopting emerging AWS best practices and patterns.<br>• Collaborate closely with Operations, Data Governance, and other teams to align with standards and achieve delivery objectives.
<p>We are looking for an experienced Financial Analyst to join our team in Westborough, Massachusetts. In this role, you will play a key part in driving financial insights and supporting strategic initiatives for our global operations network. You will collaborate with cross-functional teams to optimize processes, enhance operational efficiency, and contribute to long-term value creation.</p><p><br></p><p>For Immediate Interview please call Victor Muller at 508 205 2136</p><p><br></p><p>Responsibilities:</p><p>• Provide detailed financial analysis and insights to support strategic initiatives, mergers and acquisitions (M&A) integration, and operational performance.</p><p>• Develop financial models and conduct scenario planning to evaluate transformation projects and footprint optimization efforts.</p><p>• Assist in standardizing financial processes across the global operations network.</p><p>• Prepare monthly synergy tracking reports, identifying trends, risks, and opportunities.</p><p>• Collaborate with strategy and operations teams to align financial objectives with broader business goals.</p><p>• Create executive-level presentations and reporting materials for senior leadership.</p><p>• Maintain the integrity of financial data while ensuring compliance with corporate policies and internal contr</p>
<p>Financial Analyst position open.</p><p>For immediate interview call Victor Muller at 508 205 2136</p><p>Summary: Division Analyst is a business partner to their assigned Divisions and is responsible for all financial activity directly related to the assigned division. This will include, but not be limited to: budget preparation, financial reporting, forecasting, Grant & Contract invoicing, analyzing financial and operational data, reconciling balance sheet accounts and reporting.</p><p>Why Work for SMOC?</p><p>• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</p><p>• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.</p><p>• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</p><p>• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</p><p>• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</p><p>• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</p><p>Primary Responsibilities:</p><p>• Act as a business partner to the Division Directors and Program Managers by assisting them in all financial aspects of the division and related programs.</p><p>• Responsible for all revenue and expenses booked to assigned Divisions including ensuring appropriate accounting.</p><p>• Create monthly financial reports and develop budget to actual variance analysis in conjunction with division/program managers.</p><p>• In coordination with Division Directors, develop annual budget for each assigned program and divisions for submission to upper management.</p><p>• Forecast financial revenue and expenses on an as needed basis.</p><p>• Process and approve payments to vendors ensuring that invoices are charged to the proper GL codes.</p><p>• Develop and submit monthly/quarterly/annual billing reports for local, state and federal funding sources to include salary schedules, payment vouchers and statistics and progress reports.</p><p>• Reconcile all assigned G/L accounts on a monthly basis including deferred revenue and accounts receivable. Monitor and keep up to date on status of aged receivables.</p><p>• Periodic meetings with Division and Program Managers to review status of contract expenses and revenue.</p><p>• Work with Program staff to ensure all contracts documents are signed and submitted on timely basis.</p><p>• Participate in agency and funding authority audits and contract monitoring. Prepare schedules as needed (contract, donations, accounts receivable).</p><p>• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.</p><p>• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.</p><p>• Other duties as assigned.</p><p><br></p>
<p>Position Overview</p><p> The Business Operations Analyst II supports customer service operations by delivering reliable operational analysis performance reporting and insights within a regulated utility environment. With moderate autonomy this role analyzes customer service data monitors operational and compliance driven KPIs and maintains established dashboards and reporting solutions to support day to day operations forecasting and staffing decisions. The analyst partners with business and technical stakeholders to identify trends risks and root causes affecting service delivery while ensuring data accuracy documentation and regulatory readiness across reporting and analytics.</p><p> ________________________________________</p><p> Key Responsibilities</p><p> - Analyze customer services operational data including call volume handle time service levels backlog billing accuracy and customer satisfaction metrics</p><p> - Develop and maintain dashboards scorecards and recurring reports for leadership and operational teams</p><p> - Monitor key performance indicators KPIs related to customer experience efficiency and compliance</p><p> - Identify trends risks and root causes impacting customer performance and service delivery</p><p> - Partner with business stakeholders to translate operational needs into analytical requirements</p><p> - Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement</p><p> - Ensure accuracy consistency and transparency of reporting and documentation</p><p> - Assist with data preparation for regulatory reporting or audits related to customer service performance</p><p><br></p>
<p>We are looking for a detail-oriented Compliance Administrator Assistant<strong> </strong>to join our team in Windham, New Hampshire. In this role, you will play a key part in ensuring adherence to regulatory standards and internal policies, while supporting the implementation of effective compliance strategies. This position offers a dynamic environment where your analytical skills and industry knowledge will contribute to mitigating risks and enhancing organizational integrity.</p><p><br></p><p>Responsibilities:</p><p>• Enforce and uphold company policies to ensure compliance with regulatory requirements and internal standards.</p><p>• Carry out administrative tasks such as data entry, legal filings, and preparation of audit reports.</p><p>• Identify opportunities to improve internal processes and recommend actionable enhancements.</p><p>• Collaborate with the Chief Compliance Officer to support the execution of a comprehensive compliance program.</p><p>• Provide staff with guidance and support on compliance-related concerns and procedures.</p><p>• Work closely with leadership to assess, investigate, and address compliance risks and issues.</p><p>• Manage and organize risk and compliance documentation to maintain accuracy and accessibility.</p><p>• Prepare and present compliance reports for both internal and external stakeholders</p>
<p>Our company is seeking a talented Senior Financial Analyst for a 6-month contract assignment. If you have hands-on experience with Adaptive Insights for financial planning and analysis and enjoy working in dynamic environments, we want to hear from you.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and participate in budgeting, forecasting, and financial planning processes using Adaptive Insights.</li><li>Analyze complex financial data and deliver actionable insights to management.</li><li>Construct financial models to support business strategy and decision-making.</li><li>Prepare monthly and quarterly reports, variance analyses, and presentations for leadership.</li><li>Collaborate with cross-functional teams to drive process improvements and efficiencies.</li><li>Ensure accuracy and confidentiality of all financial information.</li></ul>
<p><strong>Position Summary</strong></p><p>We are seeking a detail-oriented Claims Analyst for a long-term contract on site in Providence, RI. Strong experience in Coordination of Benefits (COB), orthodontic or medical claims processing, and suspended/pended claims resolution. This role requires a thorough understanding of industry guidelines, plan provisions, and claim adjudication processes to ensure accurate and timely claim outcomes.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Coordination of Benefits (COB) Processing</strong></p><ul><li>Review and adjudicate claims to determine primary and secondary coverage in accordance with COB rules</li><li>Verify subscriber and dependent eligibility across multiple insurance plans</li><li>Apply industry-standard guidelines to ensure accurate benefit determination</li><li>Calculate correct payment amounts following primary insurer adjudication</li><li>Adjust claims based on Explanations of Benefits (EOBs) received from other carriers</li></ul><p><strong>Orthodontic Claims Processing</strong></p><ul><li>Evaluate orthodontic treatment plans for coverage eligibility and plan compliance</li><li>Verify lifetime maximums, age limits, and plan-specific orthodontic provisions</li><li>Process initial banding/bonding claims and ongoing periodic payments</li><li>Calculate prorated payments over the course of treatment</li><li>Monitor continuation of treatment and confirm ongoing patient eligibility</li></ul><p><strong>Suspended / Pended Claims Handling</strong></p><ul><li>Analyze suspended or pended claims to identify errors, missing documentation, or review flags</li><li>Determine root causes such as eligibility discrepancies, coding issues, or COB conflicts</li><li>Prioritize suspended claims based on aging, urgency, and service-level agreements (SLAs)</li><li>Escalate complex or high-risk issues to senior analysts or supervisors as appropriate</li><li>Ensure timely and compliant resolution in accordance with turnaround time standards</li></ul><p><br></p>
Position Purpose:<br><br>The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk.<br><br><br>Key Responsibilities:<br><br>· Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues.<br><br>· Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word).<br><br>· Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation.<br><br>· Monitor and respond to tickets via the help desk system within established SLAs.<br><br>· Assist with VPN, MFA, and SSO issues.<br><br>· Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center.<br><br>· Perform routine system maintenance, updates, and security compliance checks.<br><br>· Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom).<br><br>· Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement.<br><br>· Provide clear, friendly, and effective communication to users at all technical levels.<br><br>· Document troubleshooting steps, resolutions, and knowledge-base articles.<br><br>Required Skills & Experience:<br><br><br>· 3+ years of experience in an IT help desk or technical support role.<br><br>· Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications.<br><br>· Experience with Active Directory, Azure AD, MFA, and identity management.<br><br>· Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.).<br><br>· Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).<br><br>· Strong customer service mindset and ability to multitask.<br><br>· Excellent communication and interpersonal skills.<br><br>· Ability to work independently and as part of a team.<br><br>· Problem-solving mindset with attention to detail.<br><br>· Strong organizational skills and ability to prioritize work.<br><br>· Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
<p>We are seeking a Financial Analyst to support pricing and cost estimation across company projects. This role is responsible for developing accurate cost estimates, building pricing models for products and services, and ensuring profitability through detailed financial analysis.</p><p><br></p><p>Responsibilities:</p><p>• Develop detailed cost estimates for products, services, and event-related projects.</p><p>• Build and maintain pricing models that incorporate labor, materials, overhead, and operational costs.</p><p>• Analyze proposals, product specifications, and project requirements to determine accurate cost structures.</p><p><br></p>
<p>My client, an excellent Public Software/SaaS company located in Boston is hiring a Senior Tax Analyst to join their team. The Senior Tax Analyst will report to the Senior Tax Manager and handle various Federal, State and International Compliance along with Annual Tax Provision work under ASC 740. Compensation for this position is $100-115K + Bonus + RSU's. This company has grown substantially over the past several years do to success, they offer a great culture, excellent work life balance, tons of growth potential, excellent benefits, alot of perks for their employees along with a hybrid working arrangement. </p><p><br></p><p>If interested in hearing more, please email your resume to matthew.katz@roberthalf or message me on Linkedin ASAP. Thank you!</p>