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2 results for Customer Service Representative in Buffalo, NY

Customer Service Representative

Buffalo, NY
onsite
Temporary to Hire
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to join an on-site team in Buffalo, New York in a contract-to-permanent position. This role is well suited for someone who enjoys helping customers, staying organized, and handling a mix of communication, order support, and administrative tasks in a fast-paced setting. The ideal candidate brings strong attention to detail, confidence working in Microsoft Office, and the ability to respond thoughtfully to customer needs while keeping information accurate and up to date. Responsibilities: • Respond to incoming customer inquiries by phone and email, providing timely and effective support for a range of service-related needs. • Enter and update customer orders, account details, and related records with a high level of accuracy and consistency. • Manage outbound follow-up communication to confirm details, resolve open items, and maintain strong customer relationships. • Coordinate with internal team members to address service issues, clarify requests, and ensure orders and inquiries are handled efficiently. • Use Outlook and other office systems to organize communications, track activities, and maintain clear documentation of customer interactions. • Identify practical solutions to customer concerns by evaluating available options and recommending appropriate next steps. • Support daily administrative and customer service operations while maintaining a detail-focused approach in an on-site business casual environment.
2026-07-10T00:00:00Z

Customer Account Manager

Elma, NY
onsite
Temporary / Contract
31 - 44 USD / Hourly
We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results. Responsibilities:• Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries.• Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues.• Track account activity to confirm adherence to contract terms and protect both service expectations and business performance.• Prepare cost analyses and develop pricing proposals for leadership review and approval.• Review customer scorecard metrics, challenge inaccurate results when needed, and identify opportunities to improve performance.• Analyze sales, bookings, and product line trends, then produce recurring reports and forecasts for management review.• Contribute data and insights used in the development of the annual business plan.• Work with customer support, production, engineering, quality, and sales teams to address product line concerns and maintain account health.• Help assemble and deliver account and product line updates for management and leadership audiences.• Carry out additional related responsibilities as needed to support business objectives.
2026-07-13T00:00:00Z