We are looking for a Customer Service Representative to join a busy on-site team on a contract basis with the potential to become a longer-term opportunity. This role is ideal for someone who brings an approachable communication style and enjoys supporting customers in a structured office setting. You will handle day-to-day customer interactions, assist with orders, and help create a positive experience for clients while working closely with an efficient team.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries by phone and provide accurate, timely assistance with products, services, and account-related questions.<br>• Enter and update customer orders carefully in internal systems, ensuring information is complete and correct.<br>• Support inside customer service activities by coordinating with team members to resolve issues and maintain smooth daily operations.<br>• Make outbound calls when needed to follow up on customer requests, clarify order details, or provide service updates.<br>• Maintain a courteous and attentive presence in every interaction to deliver a strong customer experience.<br>• Track customer concerns and escalate more complex matters appropriately to help ensure prompt resolution.<br>• Contribute to an organized office environment while adapting to a fast-paced, team-oriented workplace.<br>• Build product and process knowledge over time to support customers effectively and prepare for possible growth into future sales-focused opportunities.
We are looking for a dependable Office Services Associate to support daily administrative and office operations for a Contract position based in Boston, Massachusetts. This role is ideal for someone who takes pride in delivering responsive service, maintaining organized workplace resources, and helping teams stay productive. The successful candidate will contribute across mail handling, copy and scanning support, supply coordination, and general office upkeep while maintaining a detail-oriented approach throughout the day.<br><br>Responsibilities:<br>• Manage incoming, outgoing, and internal mail by sorting deliveries accurately and ensuring timely distribution throughout the office.<br>• Complete copying, scanning, and document support requests within established deadlines, and help resolve routine equipment issues involving office machines.<br>• Prepare postage and process packages for shipment to external carriers, postal locations, or designated pickup points.<br>• Respond to supply needs by fulfilling requests and keeping shared inventory areas properly replenished and orderly.<br>• Maintain pantry, storage, and supply spaces by organizing materials, restocking items, and ensuring these areas remain clean and presentable.<br>• Support meeting logistics by preparing conference rooms in advance, resetting spaces afterward, and helping oversee room usage schedules.<br>• Conduct regular walkthroughs of the office to identify appearance, cleanliness, or maintenance concerns and coordinate service requests with building contacts or vendors as needed.<br>• Provide additional clerical and administrative assistance to support evolving team and office priorities.
<p>We are looking for a Member Service Representative to support day-to-day branch service operations. This long-term contract position is ideal for someone who enjoys helping members with financial needs, handling transactions with precision, and building strong relationships through attentive service. The person in this role will contribute to a positive branch experience by combining account support, product awareness, and operational accuracy in a fast-paced retail banking environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage routine member banking activity, including deposits, withdrawals, transfers, and loan-related payments, with a high degree of accuracy.</p><p>• Support members with setting up and maintaining consumer accounts, including deposit products and individual retirement account services.</p><p>• Guide members through consumer lending inquiries and provide assistance during the application process.</p><p>• Recognize opportunities to match members with suitable financial products and explain available options clearly.</p><p>• Connect members with specialized services such as digital banking, mortgage offerings, lending solutions, and business banking resources when appropriate.</p><p>• Follow all applicable credit union policies, regulatory expectations, and established branch procedures to maintain compliance.</p><p>• Reconcile cash drawers and assist with daily branch operations to ensure smooth and efficient service delivery.</p><p>• Provide attentive, member-focused service while helping the branch meet performance, service, and sales objectives.</p>