We are looking for a Customer Service Representative to support a busy service team in Taunton, Massachusetts. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping order information accurate. The person in this role will serve as a key point of contact for incoming inquiries while delivering prompt, detail-focused service across phone-based interactions.<br><br>Responsibilities:<br>• Respond to inbound customer calls with accuracy and a strong service mindset.<br>• Place outbound calls as needed to follow up on requests, clarify details, or provide updates.<br>• Enter customer orders into the system carefully, ensuring information is complete and correct.<br>• Address service questions, resolve routine issues, and escalate more complex concerns when appropriate.<br>• Maintain clear records of customer interactions, requests, and order-related activity.<br>• Support daily call center operations by managing multiple inquiries efficiently and meeting response expectations.