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2 results for It Tech Support in Boise, ID

Customer Success Specialist

Meridian, ID
onsite
Temporary
17.10 - 19.80 USD / Hourly
We are looking for a dedicated Customer Success Specialist to join our team in Meridian, Idaho. In this long-term contract position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving connectivity issues, and providing exceptional support. This is an excellent opportunity to apply your administrative and communication skills in a dynamic and customer-focused environment. Responsibilities: • Respond promptly and with attention to detail to customer inquiries through email and other communication channels. • Assist customers in resolving connectivity issues and troubleshooting technical problems. • Manage multiple browsers and tools efficiently to ensure accurate and timely responses. • Maintain detailed records of customer interactions and follow-ups in the system. • Provide administrative support by streamlining processes and ensuring adherence to operational procedures. • Collaborate with internal teams to address customer concerns and provide effective solutions. • Communicate updates and resolutions to customers in a clear and detail-oriented manner. • Offer guidance on administrative procedures to enhance the customer experience. • Utilize Microsoft Outlook to manage correspondence and organize tasks effectively. • Contribute to continuous improvement initiatives by identifying areas for operational enhancement.
2026-04-09T15:08:47Z

Accounts Receivable Specialist

Boise, ID
onsite
Temporary
25.65 - 29.70 USD / Hourly
We are looking for a dedicated Accounts Receivable Specialist to join our team in Boise, Idaho, on a long-term contract basis. In this role, you will play a key part in the financial operations of our manufacturing business by ensuring accurate billing, managing customer accounts, and maintaining compliance with company policies. If you have a strong background in accounts receivable and a passion for delivering exceptional customer service, we encourage you to apply. Responsibilities: • Oversee daily shipment records and ensure timely and precise billing to customers. • Collaborate with sales representatives and customer service teams to address overdue accounts and payment issues. • Communicate with customers via phone or email to update account information and resolve outstanding balances. • Handle the processing and deposit of customer payments, including checks. • Investigate and resolve issues such as partial payments, product returns, and billing discrepancies. • Provide customers with requested invoice copies and process account statements as needed. • Manage credit and debit memos and follow established protocols for approving new customer accounts. • Work with collection agencies when necessary and handle bad debt write-offs and recoveries. • Generate and distribute weekly, monthly, and quarterly financial reports. • Maintain confidentiality and adhere to all company policies and procedures while completing assigned tasks.
2026-04-14T16:15:23Z