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5 results for Customer Service Representative in Beloit, WI

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and detail-oriented Customer Service Representative to support energy assistance services for households in Wisconsin. This permanent contract opportunity is ideal for someone who enjoys guiding people through application processes, explaining eligibility rules clearly, and delivering respectful service to individuals facing financial hardship. The role combines client interaction, documentation review, and data accuracy to help connect community members with essential support through a nonprofit organization. Responsibilities: • Meet with applicants to gather information, review supporting documents, and assess eligibility for energy assistance programs. • Provide courteous and empathetic service when responding to questions from individuals and families seeking help. • Walk clients through program guidelines, required paperwork, and application next steps in a clear and understandable manner. • Record, update, and maintain applicant details accurately within internal systems and databases. • Use basic calculations to verify income information, household size, and other eligibility-related factors. • Coordinate with partner agencies and community resources to help address client needs and improve access to services. • Support outreach activities by participating in local events and connecting with residents who may qualify for assistance. • Assist a broad range of community members, including older adults, former service members, people with disabilities, and families with children, while protecting confidentiality and following program standards.
2026-07-08T00:00:00Z

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to join our team in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping customers, managing appointment scheduling, and creating a positive experience from the first interaction through post-service follow-up. In this role, you will support inbound inquiries, coordinate service visits, and maintain accurate records while working closely with internal team members to keep daily operations running smoothly. Responsibilities: • Respond to incoming phone calls and online inquiries with professionalism, empathy, and a strong sense of urgency. • Turn customer inquiries into scheduled service appointments by identifying needs, asking thoughtful questions, and recommending the appropriate service options. • Collect complete and accurate service details, including customer concerns, access information, prior history, and other relevant notes for the field team. • Conduct post-service follow-up with customers to confirm satisfaction, address concerns, and help strengthen ongoing customer relationships. • Reach out to membership customers to arrange routine maintenance visits and keep recurring service schedules on track. • Maintain detailed and up-to-date customer records, communication notes, and appointment information within the company system. • Partner with dispatch and other team members to communicate scheduling details, support appointment changes, and assist during busy periods. • Help optimize the schedule by filling open time slots with waitlisted customers, maintenance visits, or other pending appointments. • Provide additional administrative support such as data entry, outreach tasks, and team coordination as business needs require.
2026-07-29T00:00:00Z

Customer Service Representative

Elkhorn, WI
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance. Responsibilities: • Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services. • Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner. • Enter, update, and maintain client information in databases and related systems with a high level of accuracy. • Review household and income details, using basic calculations to support eligibility determinations and program documentation. • Work closely with partner agencies and community resources to help address client needs and improve access to support. • Take part in outreach activities and community events to increase awareness of available assistance programs. • Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children. • Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work.
2026-07-16T00:00:00Z

Sr. Customer Service Representative

DeKalb, IL
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to support customer accounts and sales coordination for a semiconductor and electric components manufacturing environment in Illinois. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced setting, communicates confidently with customers and sales partners, and keeps order flow, pricing, and delivery details organized. The person in this role will serve as a key point of contact for account support, shipping coordination, and reporting while helping strengthen long-term customer relationships. Responsibilities: • Build and maintain strong working relationships with current customers and external sales representatives while identifying opportunities to expand business within existing accounts. • Respond to customer inquiries by providing accurate pricing, product details, order status updates, production timing, and delivery information. • Work closely with manufacturing teams to confirm production timelines and align outbound shipments with customer expectations. • Coordinate with freight carriers and shipping partners to help ensure orders are delivered accurately and on schedule. • Review, maintain, and update customer pricing documentation to support consistency and accuracy across accounts. • Prepare, organize, and share sales activity reports and related account information with internal stakeholders. • Support the return material authorization process for customer returns by coordinating documentation and communication across involved parties. • Handle incoming customer service interactions professionally and resolve issues efficiently using strong communication and problem-solving skills.
2026-07-28T00:00:00Z

Bilingual Customer Service Representative

Madison, WI
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base. *Fully ONSITE and must be Bilingual in Spanish* Responsibilities:• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.• Handle both inbound and outbound calls to address customer needs and provide accurate information.• Assist customers in resolving issues, answering questions, and providing guidance on services offered.• Document customer interactions and maintain accurate records in the system.• Collaborate with team members to ensure seamless service delivery and problem resolution.• Identify and escalate complex issues to appropriate departments for further support.• Follow established protocols and procedures to maintain high-quality service standards.• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.• Provide feedback to improve customer service processes and enhance the overall experience.
2026-07-28T00:00:00Z