17 results for Customer Support Specialist in Baltimore, MD

Customer Service Representative

Washington, DC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. In this role, you will assist individuals on the housing waitlist and those applying for it by providing exceptional service and administrative support. This is a long-term contract position offering stability and an opportunity to make a meaningful impact. Responsibilities: • Provide assistance to customers on the housing waitlist or those seeking to apply, ensuring all inquiries are handled promptly and professionally. • Collect, manage, and organize physical documents from customers while maintaining accurate records. • Update and maintain the company database with customer information and application details. • Scan and file documents efficiently to ensure easy access and secure storage. • Perform various clerical and administrative tasks to support the team’s operations. • Answer inbound calls from customers and respond to inquiries with clarity and professionalism. • Make outbound calls when necessary to follow up on customer requests or document submissions. • Ensure high levels of customer satisfaction by addressing concerns and resolving issues effectively. • Collaborate with other team members to improve processes and enhance service quality. • Uphold confidentiality and accuracy in all customer interactions and data handling.
2026-03-17T00:00:00Z

Customer Service Representative

Vienna, VA
onsite
Temporary
18.5 - 19.5 USD / Hourly
We are searching for an energetic Customer Service Representative to join a reputable automotive dealership. In this role, you will serve as the primary point of contact for customers, providing prompt and professional assistance across a variety of dealership functions. Responsibilities<ul><li>Greet clients in person, by phone, and by email, delivering outstanding customer service at every interaction</li><li>Assess customer needs and advise on dealership services, vehicle features, and financing options</li><li>You will acquire practical experience in billing processes and delivering customer service</li><li>Coordinate service appointments, confirm schedules, and follow up with customers to ensure satisfaction</li><li>Resolve client questions, concerns, and complaints effectively with a positive attitude</li><li>Maintain accurate customer records and assist with clerical support as needed</li><li>Collaborate with sales, service, and finance departments to streamline the customer experience</li></ul>
2026-03-09T00:00:00Z

Customer Service Representative

Silver Spring, MD
onsite
Temporary
18 - 22 USD / Hourly
Position OverviewRobert Half is partnering with a local organization to identify a Customer Service Representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries in a professional and timely manner</li><li>Provide accurate information regarding services, policies, and account details</li><li>Document customer interactions and update records in internal systems</li><li>Resolve customer concerns or escalate issues to the appropriate department when needed</li><li>Maintain confidentiality and follow company policies and procedures</li><li>Assist with general administrative tasks and customer follow-up as required</li></ul>
2026-03-16T00:00:00Z

Customer Service Representative

Rockville, MD
onsite
Temporary
18 - 22 USD / Hourly
Robert Half is partnering with a local organization to identify a Customer Service Representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries. Key Responsibilities• Answer incoming customer calls and respond to inquiries in a professional and timely manner• Provide accurate information regarding services, policies, and account details• Document customer interactions and update records in internal systems• Resolve customer concerns or escalate issues to the appropriate department when needed• Maintain confidentiality and follow company policies and procedures• Assist with general administrative tasks and customer follow-up as required
2026-03-16T00:00:00Z

Customer Service Representative

Washington, DC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. In this long-term contract role, you will play a vital part in providing exceptional support to individuals navigating the housing waitlist process. Your ability to handle various administrative tasks and maintain accurate records will ensure a seamless experience for our customers. Responsibilities: • Assist customers with inquiries about the housing waitlist and guide them through the application process. • Collect physical documents from customers and ensure proper handling and organization. • Update and maintain accurate records in the company database to ensure data integrity. • Scan, file, and manage documentation to support efficient administrative operations. • Respond to inbound calls and resolve customer concerns with attention to detail and in a timely manner. • Make outbound calls when necessary to follow up on customer requests or gather additional information. • Perform clerical duties such as data entry and record management to support the team. • Ensure compliance with company policies and procedures during customer interactions. • Provide excellent customer service by addressing questions and offering clear solutions.
2026-03-18T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary
18 - 19.5 USD / Hourly
We are seeking a motivated and detail-oriented Customer Service Representative with prior experience in collections or mortgage servicing. The ideal candidate is comfortable handling sensitive financial information and is able to provide professional and empathetic support to clients.Key Responsibilities<ul><li>Handle inbound and outbound customer service calls regarding account status, payments, and general inquiries</li><li>Provide clear and accurate information related to collections or mortgage accounts</li><li>Negotiate payment arrangements and resolve outstanding balances within company guidelines</li><li>Document client interactions thoroughly in the system</li><li>Collaborate with internal teams to resolve customer issues efficiently</li><li>Uphold compliance, confidentiality, and company standards at all times</li></ul>
2026-03-09T00:00:00Z

Customer Service Representative

Washington, DC
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This contract position offers an exciting opportunity to provide exceptional service and support to customers while contributing to the success of a non-profit organization. The ideal candidate will thrive in a fast-paced environment and demonstrate outstanding communication and problem-solving skills. Responsibilities: • Handle inbound and outbound calls professionally, ensuring customer inquiries are addressed promptly and accurately. • Provide detailed information about products and services to customers, resolving issues and answering questions. • Accurately process orders and manage data entry tasks while maintaining a high level of attention to detail. • Collaborate with team members to ensure seamless communication and efficient service delivery. • Maintain comprehensive records of customer interactions and transactions in the system. • Address customer concerns with empathy, providing solutions that align with organizational policies. • Follow established protocols and procedures to ensure consistent service quality. • Monitor and manage call queues to meet performance metrics and service standards. • Continuously seek opportunities to improve processes and enhance customer satisfaction. • Assist with additional administrative tasks as needed to support the team.
2026-03-18T00:00:00Z

Customer Service Representative

Washington, DC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service. Responsibilities: • Communicate effectively with individuals on the housing waitlist or those seeking to apply. • Collect and manage physical documents to ensure accurate recordkeeping. • Update and maintain information in the company database with precision. • Scan and file documents systematically for easy access and retrieval. • Perform general clerical and administrative duties to support office operations. • Handle inbound and outbound calls to address customer inquiries. • Provide clear and attentive assistance to customers via phone and email. • Process orders and ensure accurate entry of information into the system. • Collaborate with team members to ensure smooth workflows and customer satisfaction.
2026-03-17T00:00:00Z

Relationship Support Specialist

Owings Mills, MD
remote
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Customer Support Specialist to join our team remotely. In this role, you will provide exceptional customer service to clients. This is a contract position, offering an excellent opportunity to expand your skills and contribute to a collaborative environment. Responsibilities:• Deliver outstanding customer support by handling user management inquiries, including account updates.• Utilize Microsoft Office tools, such as Teams, Excel, and Outlook, to manage communications and documentation.• Analyze and interpret provided documentation to identify solutions and respond to customer inquiries effectively.• Collaborate with team members and product specialists to ensure seamless onboarding and training..• Build and maintain positive relationships with customers through effective communication and problem-solving.• Assist in managing inbound and outbound calls, ensuring prompt and attentive service.• Contribute to continuous improvement efforts by identifying areas for process and service optimization
2026-03-20T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment. Key Responsibilities:<ul><li>Answer 60–100+ calls per day; verify identity and resolve issues/escalations.</li><li>Document calls, case notes, and resolutions accurately.</li><li>Process payments, updates, and service requests.</li><li>Meet KPIs (AHT, QA, adherence, first-call resolution).</li></ul>
2026-02-23T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a dynamic Bilingual Customer Support Coordinator to join our team. This role will play a key part in ensuring exceptional service delivery to our clients and customers by providing support in both English and Spanish. The ideal candidate is a detail-oriented professional with strong communication skills and a passion for helping others.Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Support Coordinator

Rockville, MD
onsite
Temporary
21 - 23 USD / Hourly
· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-03T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Are you a skilled communicator fluent in English and Spanish? Our team is seeking a dedicated Bilingual Customer Service Representative to join a fast-paced, customer-driven environment. This is a great opportunity to make a difference by helping clients, providing solutions, and building lasting relationships.Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-03T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative and play a key role in providing exceptional support to our diverse customer base. We’re seeking a dedicated professional fluent in English and Spanish who is passionate about helping others and committed to delivering excellent service.<ul><li>Engage with residents via phone, email, and chat in English and Spanish, offering professional and friendly assistance.</li><li>Assist community members with applications and navigating county systems.</li><li>Update and maintain resident records.</li><li>Provide bilingual translations for documents and conversations.</li><li>Collaborate with internal teams to escalate cases.</li><li> Assist community members with applications and navigating county systems.</li></ul>
2026-03-03T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary
17 - 22 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-03-09T00:00:00Z

Application Support Engineer

Glen Rock, PA
onsite
Permanent
100000 - 105000 USD / Yearly
We are looking for an experienced Application Support Engineer to oversee and execute technical projects, ensuring efficient operations and seamless application functionality. This role requires a proactive individual with strong organizational and problem-solving skills, capable of managing various tasks, including project planning and vendor coordination. The position is based in Glen Rock, Pennsylvania. Responsibilities: • Develop, manage, and execute small to mid-size capital projects from inception to completion. • Create detailed user and functional specifications, project plans, and scopes of work to guide project execution. • Prepare comprehensive requests for quotes and other necessary documentation to support procurement processes. • Identify and evaluate potential manufacturers, suppliers, integrators, and contractors to ensure optimal project outcomes. • Conduct thorough reviews of competitive bids to select the most suitable vendors for project needs. • Collaborate with stakeholders to ensure project alignment with organizational goals and requirements. • Ensure compliance with industry standards and regulations throughout the project lifecycle. • Utilize AutoCAD and Autodesk tools to design and refine technical solutions. • Monitor project timelines and budgets, addressing any issues promptly to ensure successful delivery. • Provide technical support and troubleshooting for applications to maintain operational efficiency.
2026-03-13T00:00:00Z

Deskside Support Technician

Washington, DC
onsite
Temporary
38.43 - 38.43 USD / Hourly
We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system. Key Responsibilities:· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.· Install and configure specialty software applications not distributed through SCCM.· Remove or disable devices on the network at the direction of Security.· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.
2026-03-03T00:00:00Z