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2 results for Noc Technician in Annapolis, MD

NOC Analyst

Annapolis, MD
onsite
Temporary / Contract
23 - 28 USD / Hourly
We are looking for a skilled, detail-oriented support specialist to join a Tier 2 network operations environment in Maryland. This long-term contract position focuses on incident management, technical troubleshooting, and service restoration across network, systems, and communications platforms. The role supports critical customer operations by monitoring performance, resolving issues within defined scope, and partnering with senior team members and service providers to address more complex disruptions. Success in this position requires strong customer service, sound technical judgment, and the flexibility to support a 24/7/365 operations center, including some weekends and holidays. Responsibilities: • Oversee network management and monitoring tools to identify service disruptions and coordinate with telecom carriers to restore connectivity as quickly as possible. • Document incidents thoroughly and maintain accurate, timely updates within the incident tracking system to ensure clear communication and accountability. • Investigate system and network issues of limited to moderate complexity, resolving problems directly when possible and escalating when broader support is needed. • Support highly available IP-based environments, messaging platforms, and air-to-ground communications systems by applying practical technical knowledge during daily operations. • Assist customers and internal business teams by answering routine technical questions and providing clear guidance toward effective resolution. • Collaborate with senior analysts and leadership on higher-impact service issues, while taking ownership of less complex incidents from diagnosis through closure. • Monitor performance, evaluate faults, and perform troubleshooting steps to correct or escalate infrastructure and connectivity problems affecting service delivery. • Contribute to deployment, configuration, and maintenance activities, including identifying opportunities to improve operational efficiency through better processes or tools. • Participate in network solution planning and configuration efforts, and complete cross-training across Transport, DataLink, and Applications support functions within the first several months of the assignment.
2026-06-04T00:00:00Z

PC Technician

Annapolis, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are looking for a skilled PC Technician to join a Long-term Contract assignment supporting a 24/7 network operations environment in Annapolis, Maryland. In this role, you will help maintain service continuity by investigating incidents, supporting customers, and assisting with the performance of critical network and communications systems. The position is well suited for someone who can balance technical troubleshooting with strong customer support while working across multiple monitoring areas and shift-based operations. This is a swing shift role. Working hours are 3pm-11:30pm EST Responsibilities:• Oversee network and system monitoring tools to detect service interruptions and respond quickly to operational alerts.• Coordinate with telecommunications providers and internal support teams to help restore impacted services as efficiently as possible.• Maintain accurate, timely incident records in the designated ticketing and incident management platforms.• Investigate routine to moderately complex network and systems issues, resolve problems within established procedures, and escalate when deeper support is needed.• Support the reliability of IP-based infrastructure, messaging platforms, and air-to-ground communication systems by identifying faults and assisting with corrective action.• Work closely with senior technicians and leadership to address customer-impacting events and contribute to service recovery efforts.• Evaluate system performance, troubleshoot recurring issues, and recommend process or tool improvements that increase operational efficiency.• Assist with deployment, configuration, maintenance, and ongoing monitoring activities across transport, datalink, and application support functions.• Participate in network solution planning and configuration activities while providing clear technical guidance to customers and business teams.• Complete cross-training across multiple operational support areas within the expected onboarding timeframe and provide coverage during weekends or holidays as required in a 24/7 environment.
2026-06-23T00:00:00Z