We are looking for a Help Desk/Desktop Support Analyst to support classroom and staff technology operations for a Contract assignment in Cleveland, Ohio. This role is ideal for someone who enjoys hands-on technical work and takes pride in preparing equipment so end users can work effectively. The position will focus on device setup, organization, and basic troubleshooting while contributing to day-to-day technology readiness across the district.<br><br>Responsibilities:<br>• Prepare computers, laptops, and other technology assets by cleaning, sanitizing, and readying them for reassignment or deployment.<br>• Configure and reset devices so they can be returned to service efficiently and accurately.<br>• Assist with the installation and arrangement of classroom and office equipment for teachers and staff members.<br>• Provide support for hardware such as desktops, laptops, and interactive classroom display tools, including smart boards.<br>• Maintain accurate records of inventory, device condition, and completed tasks using spreadsheets and internal tracking resources.<br>• Organize technology materials and equipment to support project activity and ensure materials are easy to locate and distribute.<br>• Collaborate with team members to complete device staging, preparation, and rollout work within established timelines.<br>• Follow standard technical procedures and resolve straightforward computer and hardware issues as they arise.
We are looking for an IT Administrator to support and strengthen day-to-day technology operations in Ohio. This role is ideal for a systems specialist who can manage core infrastructure, resolve technical issues efficiently, and maintain a secure, reliable user environment. The position requires strong hands-on experience across Microsoft platforms, network support, virtualization, and security-focused administration.<br><br>Responsibilities:<br>• Administer and support Windows-based systems, Microsoft Office applications, and Outlook to ensure dependable performance for end users.<br>• Manage directory services and virtual infrastructure, including user access, system configuration, and ongoing platform maintenance.<br>• Diagnose and resolve workstation and server issues using established Windows troubleshooting methods and system analysis tools.<br>• Maintain network connectivity by addressing IP configuration problems and assisting with the setup and support of networking hardware.<br>• Troubleshoot wireless performance concerns by identifying signal disruption, coverage limitations, and interference-related issues.<br>• Contribute to infrastructure security by supporting device hardening, access controls, and compliance-aligned administrative practices.<br>• Assist with the configuration, support, and issue resolution of network equipment while helping preserve a secure operating environment.<br>• Participate in security testing activities, including vulnerability reviews and penetration testing support, to help identify and reduce risk.
We are looking for an Infrastructure Administrator to support and maintain core technology systems in a production environment. This role is ideal for a hands-on, detail-oriented individual who can manage day-to-day server operations, respond effectively to technical issues, and help keep infrastructure services stable, secure, and well-documented. The position works across Windows and Linux platforms while contributing to backup readiness, system reliability, and operational continuity.<br><br>Responsibilities:<br>• Administer and support enterprise infrastructure systems serving production environments, ensuring dependable performance and availability.<br>• Manage Windows Server platforms, including directory services fundamentals, routine updates, system hardening, and general server maintenance.<br>• Maintain Linux servers by handling account administration, service monitoring, patch deployment, and issue resolution.<br>• Investigate and resolve technical problems across servers, virtualization platforms, storage systems, and network-connected infrastructure.<br>• Perform backup and recovery activities, validate restore procedures, and support disaster recovery preparedness efforts.<br>• Apply infrastructure security standards by assisting with secure configurations, access controls, and remediation of identified vulnerabilities.<br>• Follow established change and incident management practices, maintaining accurate documentation and clear communication throughout support activities.
<p>We are looking for an experienced IT Infrastructure Manager to lead the stability, security, and performance of enterprise technology environments supporting transportation operations in Cleveland, Ohio. This role will oversee core infrastructure across on-premises and cloud platforms, ensuring reliable service delivery, resilient systems, and strong operational controls. The ideal candidate brings a hands-on leadership style, a strong background in infrastructure administration, and the ability to strengthen technical processes while partnering effectively with internal stakeholders and external providers.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, deployment, support, and retirement of infrastructure components that are critical to day-to-day IT operations.</p><p>• Oversee the health and availability of physical and virtual environments, including host systems, virtual machines, and enterprise storage platforms.</p><p>• Manage cloud-based infrastructure across platforms such as Microsoft Azure and Amazon Web Services to maintain performance, scalability, and uptime.</p><p>• Coordinate response efforts for physical security events, escalating issues appropriately and ensuring required incident documentation is shared with relevant parties.</p><p>• Administer backup and storage solutions to protect business data and support recovery objectives.</p><p>• Direct vendor and contractor partnerships to ensure effective operational support, service quality, and timely issue resolution.</p><p>• Establish and maintain disaster recovery capabilities that support business continuity and reduce operational risk.</p><p>• Promote infrastructure best practices by improving processes, performance metrics, and operational standards across the environment.</p><p>• Build strong working relationships with key stakeholders to address security concerns, operational needs, and long-term infrastructure priorities.</p><p>• Investigate complex technical issues, identify root causes, and implement corrective actions that prevent recurrence.</p>
<p>We are looking for an experienced IT Security Manager to lead enterprise-wide efforts that protect information assets, facilities, and critical operations in Greater Cleveland, Ohio. This position combines strategic security leadership with hands-on oversight of risk reviews, control effectiveness, and resilience planning. The role also carries responsibility for disaster recovery and business continuity readiness, ensuring the organization can respond effectively to disruptions while maintaining alignment with business priorities.</p><p><br></p><p>Responsibilities:</p><p>• Lead the organization's information and physical security program, establishing practical safeguards that support business objectives.</p><p>• Direct risk assessment activities and security reviews to identify vulnerabilities, evaluate exposure, and recommend mitigation strategies.</p><p>• Oversee asset audit processes to improve visibility into technology resources, security controls, and compliance status across the enterprise.</p><p>• Develop, maintain, and regularly test disaster recovery and business continuity plans to strengthen operational resilience.</p><p>• Create, implement, and enforce security policies, standards, and procedures that align with regulatory and organizational requirements.</p><p>• Partner with technical and business teams to drive security initiatives, influence decision-making, and build accountability across functions.</p><p>• Monitor security operations and incident trends, using SIEM and related tools to support threat detection, response, and continuous improvement.</p><p>• Manage security priorities within budget, timeline, and performance expectations while advancing the overall security roadmap.</p>