4 Results for Customer Service Representative Jobs in Akron, OH

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Customer Service Representative

Strongsville, Ohio
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Strongsville, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who communicates with confidence, stays organized in a fast-paced environment, and can quickly become a dependable resource for customers and internal teams. The person in this role will support daily customer interactions, maintain accurate records, and help ensure orders and service requests are handled efficiently from start to finish. Responsibilities: • Respond to incoming customer calls and inquiries with professionalism, providing timely support and clear follow-up. • Enter and update customer, order, and service information accurately within company systems, including SAP and Microsoft Office tools. • Assist customers with requests related to products, order status, and general service needs while delivering a positive experience. • Prepare and maintain detailed documentation, reports, and records to support daily operations and service tracking. • Coordinate with internal departments to resolve customer issues, clarify information, and keep requests moving forward. • Manage multiple tasks throughout the day while maintaining attention to detail and meeting service expectations. • Support process-related updates and workflow changes as needed, adapting quickly to new procedures and system requirements.
2026-09-28T00:00:00Z

Bilingual Customer Service Representative

Lorain, Ohio
onsite
Temporary to Hire
17.1 - 19 USD / Hourly
We are looking for a bilingual Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position with the potential to become permanent, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment. Responsibilities:• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.• Enter and update case or client information in internal systems with a high level of precision and attention to detail.• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.• Participate in training activities and follow established procedures to support consistent service delivery across the office.
2026-10-01T00:00:00Z

Onboarding & Customer Support Specialist

Greater Cleveland, Ohio
onsite
Permanent / Full Time
48000 - 60000 USD / Yearly
We are looking for an Onboarding & Customer Support Specialist to help new customers get started smoothly and confidently with our platform in Greater Cleveland, Ohio. In this role, you will combine customer guidance, technical problem-solving, and proactive outreach to create a positive early experience for every client. The ideal candidate is comfortable leading virtual training sessions, answering setup questions, and spotting opportunities to improve adoption during the onboarding journey. Responsibilities:• Guide new clients through account activation, platform setup, and key feature education using video meetings and written communication.• Support customers with data uploads, system connections, and configuration tasks so they can begin using the platform effectively.• Review early usage activity to identify customers who may need additional assistance and reach out with timely support.• Create, refine, and maintain onboarding guides, quick-start materials, and client-facing documentation to improve the new user experience.• Respond to service-related questions and basic technical issues, documenting interactions and follow-up actions through support ticket workflows.• Partner with customer-facing teams to ensure onboarding progress, client concerns, and setup milestones are clearly communicated.• Help customers navigate CRM-related workflows and resolve common user issues within a Windows-based support environment.
2026-10-01T00:00:00Z

Invoicing Representative-Full Service (Tier II)

Highland Hills, Ohio
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for an experienced, detail-oriented invoicing specialist to support a busy payroll services operation in Highland Hills, OH. This Long-term Contract position focuses on reviewing, validating, and issuing high-volume client invoices while maintaining strong accuracy and meeting established turnaround expectations. The ideal candidate brings sharp analytical ability, strong organization, and a consistent approach to resolving billing questions in a deadline-oriented office environment. Responsibilities:• Verify invoice details against timecards, payroll records, and related documentation using internal electronic tools.• Examine billing materials for completeness, accuracy, and alignment with client-specific invoicing guidelines.• Deliver invoices to customers and end payers within required service timelines and submission deadlines.• Investigate billing variances, missing details, and disputed charges, then coordinate appropriate resolution steps.• Work closely with customer service staff, team leads, and cross-functional partners to address invoicing concerns efficiently.• Maintain organized records of invoice activity, corrections, and supporting documentation for audit readiness.• Manage daily, weekly, and month-end priorities to keep pace with production targets in a high-volume setting.• Track the quality of assigned work, escalate unresolved matters when necessary, and assist with additional projects as business needs evolve.
2026-09-23T00:00:00Z

4 results for Customer Service Representative in Akron, OH