Search jobs now Find the right job type for you Explore how we help job seekers Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2026 Salary Guide Demand for Skilled Talent Report Building Future-Forward Tech Teams Job Market Outlook Press Room Salary and hiring trends Adaptive working Competitive advantage Work/life balance Inclusion Browse jobs Find your next hire Our locations

Senior Customer Service Specialist in Indianapolis, IN

Senior Customer Service Specialist Job Description

Senior customer service specialists serve as experienced problem solvers and reliable points of contact for customers across various channels. These professionals handle complex inquiries, support escalations and contribute to service excellence by mentoring team members and improving customer experience strategies. Senior customer service specialists work closely with internal teams to ensure consistent, high-quality support aligned with company standards.

Typical senior customer service specialist duties:

Respond to customer inquiries via phone, email, chat and other support channels with professionalism and accuracy Resolve complex issues and escalations, ensuring timely and satisfactory outcomes Provide guidance and support to junior customer service representatives Document customer interactions and maintain detailed records in CRM systems Collaborate with cross-functional teams to address recurring issues and improve service processes Monitor customer feedback and identify opportunities for service enhancements Assist in training initiatives and onboarding of new team members Contribute to the development of service policies, scripts and knowledge base content Ensure compliance with company standards, service-level agreements and industry regulations

Looking for a senior customer service specialist or a senior customer service specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your senior customer service specialist staffing needs.
Salary for Senior Customer Service Specialist in Indianapolis, IN
40740 - 53108
Low
40740
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
46560
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
53108
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Customer Success Manager 64990 75660 86330 Customer Service Manager 55290 67173 78813 Account Manager 43893 53350 66445 Customer Experience Specialist 38073 46560 55533 Customer Service Specialist 37345 40740 47045 Call Center Specialist 33708 38315 45590 Senior Order Entry Specialist 39285 43650 49713 Order Entry Specialist 36375 38315 40740

Explore more salaries

Learn what sets our data apart

Looking to hire? Start here.

Access the skilled permanent and contract talent you need—from support roles to C-suite—with precision matching powered by Robert Half recruiters leveraging their experience combined together with our industry-leading AI technology. Hire talent

More to explore

Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.