We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. <br> Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. This part-time position offers an excellent opportunity for individuals passionate about providing technical support and maintaining smooth IT operations. It is ideal for candidates seeking long-term career growth within a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver responsive and effective help desk support to employees, addressing hardware and software issues.</p><p>• Manage patch updates and oversee licensing renewals to ensure system compliance.</p><p>• Execute onboarding and offboarding tasks using Active Directory, adhering to established protocols.</p><p>• Maintain accurate and organized documentation for IT processes and systems.</p><p>• Troubleshoot issues within a Windows environment and provide user support for Microsoft 365 applications.</p><p>• Handle service desk tickets with efficiency, ensuring swift resolution of technical problems.</p><p>• Assist with system administration tasks, including basic Active Directory management.</p><p>• Collaborate with team members to optimize IT workflows and enhance user experience.</p><p>• Provide guidance to users on resolving common technical challenges.</p><p>• Support additional IT tools and software, such as AutoDesk, when required.</p>