We are looking for an organized and customer-focused Front Desk Coordinator to join our team in Sheboygan, Wisconsin. In this long-term contract position, you will play a vital role in ensuring smooth operations at the front desk while providing exceptional service to patients and visitors. This is an excellent opportunity for individuals with strong communication skills and a knack for managing multiple tasks effectively.<br><br>Responsibilities:<br>• Welcome patients and visitors with a friendly and detail-oriented approach, ensuring a positive first impression.<br>• Coordinate appointment schedules for two clinical therapists and manage the flow of patient sessions efficiently.<br>• Schedule follow-up appointments and maintain accurate records of calendar availability.<br>• Conduct follow-up calls to patients to confirm appointments or provide additional information.<br>• Respond to general inquiries and assist walk-in patients with their needs.<br>• Operate a multi-line phone system to handle inbound calls and direct them appropriately.<br>• Maintain a clean, organized, and welcoming front desk area to promote a positive environment.<br>• Support therapists by ensuring patients are prepared and ready for their scheduled sessions.
<p>Join a leading healthcare organization in Appleton, WI as the Director of Patient Access. In this pivotal leadership role, you’ll take charge of all patient access operations, champion continuous improvement, and set the strategic vision for delivering outstanding service to patients and their families.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee patient registration, scheduling, insurance verification, pre-authorization, and admissions processes</li><li>Design and implement policies and procedures to optimize efficiency, enhance patient satisfaction, and uphold regulatory standards</li><li>Lead, mentor, and develop a high-performing team of patient access managers and staff</li><li>Leverage data and analytics to identify opportunities for operational improvement and implement best practices</li><li>Collaborate with revenue cycle, finance, and clinical leaders to ensure seamless patient flow and an excellent patient experience</li><li>Track and analyze key performance indicators to ensure departmental goals are consistently achieved</li></ul><p><br></p>