Add your latest resume to match with open positions.
2 results for Help Desk Technician in Valencia, NM
- Albuquerque, NM
- onsite
- Permanent
- - USD / Yearly
- We are looking for an experienced Manager of Application Support to lead and enhance our application support team in Albuquerque, New Mexico. In this role, you will oversee the performance and development of the team, ensuring the delivery of high-quality support for critical systems. With a focus on leadership, technical expertise, and operational excellence, you will play a key role in aligning IT services with organizational goals.<br><br>Responsibilities:<br>• Oversee the development and management of the department's budget, ensuring resources are allocated effectively.<br>• Provide mentorship and guidance to team members, conducting regular performance reviews to foster growth and accountability.<br>• Lead the administration and coordination of team activities, ensuring adherence to performance goals and departmental budgets.<br>• Monitor project timelines, resources, and budgets to ensure alignment with organizational objectives.<br>• Communicate IT updates and project progress to relevant governance groups and stakeholders.<br>• Establish and maintain service level agreements (SLAs) for production systems to meet IT standards and customer expectations.<br>• Define leadership responsibilities for projects involving clinical or financial management systems.<br>• Collaborate with vendors to manage contracts and ensure timely delivery of services.<br>• Prioritize and resolve incidents effectively, leveraging tools such as ServiceNow for issue tracking and management.
- 2026-04-03T01:48:45Z
- Albuquerque, NM
- onsite
- Permanent
- - USD / Yearly
- <p>Robert Half is seeking a Director of Applications in Albuquerque, New Mexico.</p><p><br></p><p>The Director of Application Support leads a high-performing team responsible for ensuring the reliability, performance, and ongoing support of the organization’s software applications. This role oversees daily technical operations, drives continuous improvement, and collaborates across departments to implement upgrades, resolve complex issues, and maintain system stability. The director also manages vendor relationships, oversees budgets, and ensures compliance with industry standards and best practices.</p><p><br></p><p>Key Responsibilities</p><p>Leadership & Operations</p><p>Manage a large workgroup or sub-functional team, including individual contributors, supervisors, and managers.</p><p>Oversee daily support operations, ensuring timely delivery of solutions and high-quality service.</p><p>Represent the department in cross-functional initiatives as needed.</p><p>Provide guidance and direction through independent decision-making and sound judgment.</p><p>Manage and influence team autonomy while driving accountability.</p><p><br></p><p>Technical & Strategic Management</p><p>Oversee multiple processes, programs, and application support initiatives.</p><p>Identify and implement solutions for technical and operational challenges.</p><p>Translate organizational strategy into annual goals for the application support function.</p><p>Stay current on industry trends and bring strategic insight to evolving technology needs.</p><p>Coordinate with development teams to implement upgrades, enhancements, and best practices.</p><p><br></p><p>Team Development & Budgeting</p><p>Develop and mentor staff to meet short- and long-term departmental needs.</p><p>Manage budget planning and monitor ongoing financial performance.</p><p>Ensure compliance with regulatory standards and internal policies.</p><p><br></p><p>Other duties as needed</p>
- 2026-03-12T23:04:23Z