7 results for Customer Service in Jacksonville, FL

Manager of Tech Support

Jacksonville, FL
onsite
Permanent
- USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-02-25T19:14:07Z

ERP Consultant (D365)

Jacksonville, FL
remote
Temporary
- USD / Hourly
Configure and implement Microsoft Dynamics 365 solutions to support business operations, with a focus on Finance, Supply Chain, or Customer Engagement modules. Partner with stakeholders to translate business requirements into effective system configurations.
2026-03-18T21:48:44Z

Business Analyst

Jacksonville, FL
onsite
Contract / Temporary to Hire
25.60 - 29.65 USD / Hourly
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. This position offers a contract with the possibility of transitioning into a long-term role based on performance. The ideal candidate will bring expertise in financial analysis, process improvement, and software systems to effectively support organizational goals. Responsibilities: • Conduct detailed financial analysis, including cash flow forecasting, budgeting, and variance analysis. • Create and maintain reports such as KPI dashboards and trial balance summaries. • Collaborate with cross-functional teams to identify and address gaps in processes, utilizing Agile Scrum methodologies. • Analyze trends and provide actionable insights to improve business operations. • Participate in month-end and annual close processes to ensure accurate financial reporting. • Review and document business processes to identify opportunities for improvement. • Utilize Sage 300 and other accounting software to manage financial data efficiently. • Investigate variances and prepare detailed explanations to support decision-making. • Assist in the development and implementation of process improvements to optimize workflows. • Support call center operations by analyzing customer service metrics and recommending enhancements.
2026-03-13T20:13:44Z

CRM Administrator

Jacksonville, FL
onsite
Temporary
- USD / Hourly
We are seeking a detail‑oriented and solutions‑driven CRM Administrator to manage, optimize, and support our organization’s customer relationship management platform. This role is ideal for someone with any CRM experience who enjoys improving workflows, driving data accuracy, supporting users, and ensuring the CRM operates smoothly across Sales, Marketing, and Operations. What You’ll Do<ul><li>Administer, configure, and maintain the company CRM (HubSpot, Salesforce, Dynamics, Zoho, or similar).</li><li>Manage user accounts, permissions, profiles, roles, and security settings.</li><li>Build, update, and optimize dashboards, reports, workflows, automations, and fields.</li><li>Maintain data integrity through regular audits, cleanup, deduplication, and quality controls.</li><li>Partner with Sales, Marketing, Customer Success, and Leadership to understand CRM needs and implement improvements.</li><li>Create and maintain documentation: processes, naming conventions, best practices, and change logs.</li><li>Support system integrations, API connections, third‑party tools, and new feature rollouts.</li><li>Provide training, technical support, and troubleshooting for CRM users.</li><li>Assist with CRM roadmap initiatives, upgrades, and enhancements.</li><li>Track system performance and recommend improvements aligned to business goals.</li></ul>
2026-03-06T11:18:40Z

HubSpot Administrator

Jacksonville, FL
remote
Contract / Temporary to Hire
- USD / Hourly
We’re seeking an experienced HubSpot Administrator to lead the oversight, optimization, and ongoing enhancement of our HubSpot platform and marketing automation ecosystem. This role requires deep knowledge of HubSpot’s capabilities—workflows, data management, reporting, and integrations—to drive efficiency across our marketing and sales operations. As a contract-to-permanent position based in Jacksonville, FL, you’ll collaborate cross‑functionally and play a key role in delivering measurable impact. Responsibilities<ul><li>Manage and maintain the HubSpot platform to ensure data accuracy, integrity, and seamless performance.</li><li>Build, refine, and deploy workflows, automations, and integrations that align with business needs.</li><li>Support marketing, sales, and customer success teams in leveraging HubSpot effectively and following best practices.</li><li>Troubleshoot system issues, identify root causes, and implement long-term solutions.</li><li>Develop, track, and analyze key performance reports to support data-driven decision-making.</li><li>Oversee user roles, permissions, and platform security settings.</li><li>Partner with IT teams and third‑party vendors to integrate HubSpot with additional systems and tools.</li><li>Stay current on HubSpot updates, emerging features, and broader marketing automation trends.</li></ul>
2026-03-09T19:18:43Z

Project Manager/Sr. Consultant

Jacksonville, FL
onsite
Permanent
120000.00 - 130000.00 USD / Yearly
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Jacksonville, Florida. This dynamic role involves overseeing complex construction projects, ensuring they are completed within designated timelines and budgets, and maintaining high-quality standards. The ideal candidate will possess strong leadership skills and the ability to manage diverse teams and stakeholders effectively. Responsibilities: • Direct and oversee project activities to ensure goals are met within established timeframes and budgets. • Monitor and manage project schedules and costs, ensuring financial performance aligns with objectives. • Implement project plans with a strong focus on safety and quality standards. • Lead communication and collaboration efforts with subcontractors, vendors, and trade partners to ensure seamless project delivery. • Provide leadership and guidance to project teams, fostering productivity and effective teamwork. • Analyze and mitigate risks to maintain project momentum and prevent delays. • Support proposal efforts and contribute to securing new projects for the organization. • Collaborate with project superintendents to deliver high-quality workmanship. • Address customer needs and maintain strong relationships with stakeholders. • Utilize project management software to effectively plan, execute, and track project progress.
2026-03-04T17:04:09Z

LV Technician

Jacksonville, FL
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for a skilled LV Technician to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in installing and maintaining low-voltage systems, including energy management and control devices. This role requires a hands-on, detail-oriented individual who can execute detailed installations while ensuring high-quality results. Responsibilities: • Interpret and follow project documents, including blueprints, schematics, and operation sequences, to ensure proper installation. • Assist field foremen with tasks and learn from their expertise to enhance your skills. • Execute conduit and wire installations as per project requirements, ensuring accuracy and quality. • Label and pull wires throughout the installation process, adhering to standards. • Mount control panels, junction boxes, and other electrical devices using appropriate tools. • Install conduit systems and manage cable infrastructure with precision. • Bend and run conduit as required to meet project specifications. • Wire panels and devices based on project drawings and guidelines. • Troubleshoot and resolve communication issues within systems, using tools like multimeters. • Provide leadership and build trust with team members and customers to ensure smooth project execution.
2026-02-25T19:44:12Z