We are looking for a dedicated Customer Service Representative to join our ambulatory clinic team in Seattle, Washington. In this long-term contract role, you will play a vital part in ensuring positive patient experiences by providing exceptional service and seamless coordination. This position is ideal for someone who thrives in a collaborative environment and is passionate about delivering outstanding customer care.<br><br>Responsibilities:<br>• Handle a high volume of inbound and outbound calls, addressing patient inquiries with attention to detail and empathy.<br>• Schedule appointments accurately and efficiently while managing daily patient schedules.<br>• Greet and room patients, ensuring they feel welcome and comfortable from arrival to departure.<br>• Process payments and revenue transactions with attention to detail and accuracy.<br>• Communicate test results and other critical information to patients in a clear and detail-oriented manner.<br>• Coordinate with administrative and clinical staff to streamline operations and maintain patient safety.<br>• Leverage communication systems effectively to enhance workflow and patient satisfaction.<br>• Address patient concerns promptly, offering solutions and support to resolve issues.<br>• Maintain organized records and documentation to ensure compliance and operational efficiency.
<p>Robert Half is seeking a <strong>Service Desk Contractor</strong> to provide frontline technical support to internal users in a fast-paced, enterprise environment. The position is 100% onsite in Seattle, WA, that contract. Apply Today! </p><p><br></p><p><strong><u>Job Details: </u> </strong></p><p><strong>Schedule: </strong>Monday-Friday 8-5pm</p><p><strong>Duration: </strong>Short Term Contract <strong> </strong></p><p><strong>Location: </strong>Seattle, WA<strong> </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the first point of contact for IT support, resolving issues or escalating as needed</li><li>Monitor and respond to incoming requests via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to: </li><li>Hardware and workstations</li><li>Software and Microsoft 365 applications</li><li>Login/access issues, including MFA</li><li>Mobile devices and Intune/Company Portal</li><li>Accurately document, track, and update tickets within the service desk system</li><li>Follow established IT processes, security protocols, and validation procedures</li><li>Support onboarding and offboarding activities, including device setup and user guidance</li><li>Collaborate with internal IT teams to ensure timely resolution of incidents</li><li>Deliver a high-quality, customer-focused support experience</li></ul>