4 results for Customer Experience Specialist in Lisle, IL

Customer Service Specialist

Chicago, IL
onsite
Temporary
30 - 32 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between $30.00-32.00 an hour. Primary Responsibilities:• Develop mutually rewarding working relationships with customers through superior customer service• Receive and process orders with an exceptional accuracy level of 95% or better into order system• Send customer confirmation of order receipt within 3 hours of order entry• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)• Review, edit and report on the company’s on time in full (OTIF) performance• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments• Process, monitor and review various customer reports or account information and communicates to the customer or sales team• Cross check other customer account specialists order entries for accuracy daily• Support other customer accounts as needed• Provide necessary follow-up and initiates correspondence to customers• Achieve KPI’s set forth by the company and/or department• Perform other duties as assigned
2026-04-07T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-03-27T00:00:00Z

Customer Service Representative

Carol Stream, IL
onsite
Contract / Temporary to Hire
20 - 24 USD / Hourly
We are looking for a dedicated Data Entry Clerk/Customer Service Representative to join our team in Carol Stream, Illinois. In this contract-to-permanent role, you will play a pivotal part in ensuring customer satisfaction by efficiently managing inquiries, orders, and communications. This position offers an excellent opportunity to showcase your organizational and interpersonal skills. Must have experience and comfortability with basic math. Responsibilities:• Respond promptly to customer inquiries via phone, email, and other communication channels.• Process and accurately enter customer orders into the system while ensuring all details are correct.• Handle both inbound and outbound contacts to address customer needs and resolve issues.• Collaborate with internal teams to ensure timely delivery and resolution of customer concerns.• Maintain detailed records of customer interactions and transactions for accurate reporting.• Utilize Microsoft Office tools to manage documentation and communication effectively.• Provide clear and detail-oriented communication to customers, ensuring a positive experience.• Apply basic math skills to verify pricing, calculate totals, and address discrepancies.• Identify opportunities to improve customer service processes and contribute to team efficiency.
2026-04-07T00:00:00Z

Sales Operations Specialist

Chicago, IL
onsite
Temporary
24 - 26 USD / Hourly
We are looking for a detail-oriented Sales Operations Specialist to join our team on a contract basis in Chicago, Illinois. This role plays a vital part in supporting sales processes and ensuring seamless customer interactions. The ideal candidate will be adept at managing the order lifecycle while maintaining high standards of accuracy and communication. The position pays between $24-26/hr - with a permanent salary target of $55,00-65,000. In-House Sales Operations & Customer Support<ul><li>Provide frontline customer support via phone and email for customers, distributors, and internal sales teams.</li><li>Support lead handling and progression, connecting customers with the appropriate internal teams when needed.</li><li>Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up.</li><li>Enter, validate, and maintain customer orders in SAP or similar ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data.</li><li>Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders.</li><li>Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply.</li><li>Monitor order status, backorders, and partial shipments and proactively communicate delays.</li></ul> Operational & Financial Support<ul><li>Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance.</li><li>Build knowledge of inventory concepts such as stock availability, allocation, and backorder management.</li><li>Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices.</li><li>Assist with pricing discrepancies, credits, returns, and related corrections.</li><li>Understand how invoicing accuracy supports revenue recognition and aging reports.</li></ul> Quality & Compliance Support<ul><li>Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions.</li><li>Follow quality procedures and SOPs aligned with medical device and regulated industry requirements.</li><li>Support initiatives related to traceability, documentation accuracy, and customer feedback.</li></ul>
2026-03-31T00:00:00Z