<p>We are looking for a driven and results-oriented<strong> Inside Sales Representative </strong>to join our team in Charlotte, North Carolina. In this long-term contract role, you will work closely with mass retail accounts to drive sales growth, manage relationships, and support key merchandising initiatives. This position offers an exciting opportunity to collaborate across departments and contribute to the success of high-profile retail partnerships. <strong>This is full time with the exception of 9-3 on Fridays!</strong></p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships with mass retail accounts, including big-box retailers and regional chains.</p><p>• Develop and implement sales strategies to achieve growth targets and maximize account performance.</p><p>• Analyze sales data, inventory levels, and market trends to identify opportunities and address potential risks.</p><p>• Collaborate with marketing, supply chain, and product teams to ensure seamless execution of promotional and merchandising strategies.</p><p>• Coordinate pricing, promotions, and replenishment plans with retail partners to optimize sales.</p><p>• Support the launch of new products, seasonal programs, and other retail initiatives.</p><p>• Monitor retail performance metrics such as sell-through rates, margins, and forecast accuracy to drive improvements.</p><p>• Resolve customer issues, manage order discrepancies, and address service-related concerns in a timely manner.</p><p>• Prepare and present regular reports, forecasts, and updates to leadership.</p><p>• Complete vendor and item onboarding forms and manage action items for leadership as needed.</p>
We are looking for a highly motivated Inside Sales Representative to join our team in Charlotte, North Carolina. This contract-to-permanent position offers the opportunity to contribute to a dynamic retail furniture environment while building strong relationships with customers and colleagues. The ideal candidate will excel in delivering exceptional customer service, managing sales processes, and supporting cross-functional teams.<br><br>Responsibilities:<br>• Foster a positive and collaborative work environment by maintaining a goal-oriented attitude with customers and colleagues.<br>• Develop a thorough understanding of website functionalities and product details to provide top-tier customer service and sales expertise.<br>• Independently address customer inquiries and sales-related issues, escalating to management only when necessary.<br>• Monitor and respond to voicemail messages multiple times daily to ensure timely communication.<br>• Coordinate with customers, delivery companies, and repair technicians to resolve service issues efficiently and cost-effectively.<br>• Collaborate with Accounting, Operations, Marketing, and Sales teams to complete time-sensitive projects.<br>• Process online orders and swatch kit mailings accurately and promptly each morning.<br>• Assist Accounting with daily evaluations of shipping vendor quotes to select the most cost-effective and efficient options.<br>• Enter furniture orders into the system as required to support seamless operations.<br>• Contribute to team efforts by taking on critical tasks, including filing duties, as needed.