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7 results for Digital Services Specialist in Saint Paul, TX

E-Commerce Specialist

Irving, TX
onsite
Temporary / Contract
40 - 42 USD / Hourly
Ecommerce Content Specialist - Hybrid Contract through October, Hybrid in Irving, Texas.Robert Half is looking for an Ecommerce Content Specialist for a position in the Irving area - it's hybrid on-site 3 days a week, 2 days remote! Ecommerce Content Specialist partners with Site Content, Merchandising, Marketing, UX, and Creative teams to plan, create, and optimize onsite content that drives engagement, conversion, and category performance across ecommerce platforms. This role owns content execution within the CMS, supports SEO initiatives, analyzes performance, and ensures a cohesive, high‑quality omnichannel customer experience.Responsibilities<ul><li>Plan, create, publish, and optimize onsite content to support product categories, campaigns, and brand initiatives.</li><li>Collaborate with merchandising, marketing, UX, creative, and agency partners to ensure accurate execution aligned to briefs, wireframes, and brand standards.</li><li>Optimize site navigation, content structure, internal search, and SEO in alignment with best practices.</li><li>Analyze content performance and customer behavior, maintain dashboards, and share actionable insights with cross‑functional teams.</li><li>Conduct site audits, manage tickets, support UAT, and leverage third‑party tools to enhance onsite experience.</li></ul>
2026-06-03T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract capacity with the potential for a long-term opportunity. This role is ideal for someone who thrives in a fast-paced contact center, communicates with confidence, and can deliver thoughtful support across a wide range of borrower needs. You will assist customers with mortgage-related questions, payment matters, escrow and tax concerns, refinance requests, and early-stage delinquency conversations while working across several digital platforms and AI-enabled tools. The position offers structured training, ongoing coaching, and a workplace with clear opportunities for long-term career growth. Responsibilities: • Respond to a high volume of incoming and outbound customer interactions related to mortgage accounts with efficiency. • Guide borrowers through questions involving escrow activity, property taxes, payment processing, and refinance-related requests. • Support early-stage collections efforts for accounts up to 60 days past due while maintaining a service-focused and respectful customer experience. • Navigate multiple internal applications and AI-assisted resources to research account details and provide accurate information. • Document customer conversations thoroughly and complete follow-up tasks in a timely manner to ensure service continuity. • Resolve routine account issues, identify next steps for more complex concerns, and escalate when appropriate. • Participate in training, post-training scheduling, and periodic Saturday rotation coverage with provided compensatory time. • Contribute to a detail-focused team environment by following service standards, communication expectations, and business casual workplace guidelines.
2026-05-27T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a contract capacity with the potential for a long-term opportunity. This position supports customers in a fast-paced contact center, assisting with mortgage-related questions while delivering thoughtful, attentive service across both inbound and outbound interactions. The role is ideal for someone who can move confidently between multiple systems, communicate clearly, and handle early-stage delinquency conversations with a customer-first approach. Extensive training, coaching, and long-term growth opportunities are available for individuals who thrive in a high-volume environment. Responsibilities: • Respond to a high volume of incoming and outgoing customer contacts regarding mortgage servicing, account activity, and general loan-related concerns. • Guide customers through questions tied to escrow, property taxes, payment activity, refinance-related requests, and other account support needs. • Manage early-stage collections outreach for accounts up to 60 days past due while maintaining consistency, empathy, and compliance standards. • Navigate several internal platforms and AI-enabled support tools to research accounts, document interactions, and provide accurate resolutions. • Deliver clear written and verbal communication when handling follow-up correspondence, account updates, and service-related explanations. • Support customers with payment-related matters, including resolving issues, explaining options, and helping remove barriers to timely account management. • Maintain strong performance in a structured call center setting by balancing service quality, efficiency, and attention to detail. • Participate in training, coaching, and ongoing development to build product knowledge and progress within the organization.
2026-05-26T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-05-26T00:00:00Z

Business Analyst - Digital

Dallas, TX
onsite
Permanent / Full Time
105000 - 125000 USD / Yearly
We are looking for a Business Analyst - Digital to help shape and improve web-based products and digital experiences in Dallas, Texas. In this role, you will partner with business leaders and technical teams to define needs, clarify priorities, and support the delivery of effective solutions. The ideal candidate brings strong analytical thinking, clear documentation skills, and experience working in digital, web, or platform-focused environments. Responsibilities: • Lead discovery efforts with stakeholders to capture business objectives, functional needs, and user expectations for digital initiatives. • Create organized business requirements, process flows, and supporting documentation that guide development and delivery teams. • Collaborate closely with engineers and product partners to convert business goals into practical system and platform solutions. • Analyze current workflows to identify inefficiencies and recommend improvements that enhance performance and user experience. • Support backlog refinement, requirement clarification, and solution validation within Agile Scrum delivery cycles. • Conduct gap analysis to compare existing capabilities with future-state needs and help define actionable next steps. • Review project deliverables and business outcomes to confirm solutions align with documented requirements and stakeholder expectations.
2026-05-30T00:00:00Z

Quality Assurance Analyst- Digital

Dallas, TX
onsite
Permanent / Full Time
90000 - 105000 USD / Yearly
We are looking for a detail-oriented Quality Assurance Analyst to help ensure the performance, usability, and reliability of digital products in Dallas, Texas. In this role, you will evaluate web-based applications, document issues clearly, and collaborate with technical teams to improve overall product quality. The position is well suited for someone who thrives in a fast-paced delivery environment and brings hands-on experience with testing processes across digital platforms. Responsibilities: • Execute manual and automated test activities for web applications and digital platforms to confirm features work as intended. • Create, maintain, and update test cases, test scenarios, and supporting documentation aligned with product requirements and release goals. • Detect, record, and track defects, then work closely with developers and stakeholders to support timely resolution. • Validate fixes and perform regression testing during recurring enhancement and release cycles. • Partner with Agile team members in planning, review, and testing discussions to promote quality throughout development. • Assess application behavior, functionality, and user experience to identify risks that may affect system stability or performance. • Use testing tools and support platforms, including Selenium and Zendesk, to manage test execution and issue reporting.
2026-05-30T00:00:00Z

Senior Content Creator, Social & Digital (Paid + Organic)

Arlington, TX
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Senior Content Creator, Social & Digital (Paid + Organic)Full-Time PositionFully On-site in Arlington, TXWe’re partnering with a large, nationally recognized consumer brand to hire a Senior Content Creator who will lead the development of high-impact, social-first content across both paid and organic channels.This role is ideal for someone who blends creative storytelling with performance-driven thinking and understands how to build content that resonates across platforms while driving measurable engagement.You’ll play a key role in shaping how the brand shows up across major social channels, creating content that feels authentic, culturally relevant, and aligned with business goals. What You’ll Do<ul><li>Lead the strategy and execution of social content across platforms including Instagram, TikTok, Facebook, YouTube, and LinkedIn</li><li>Create engaging, platform-native content designed to drive awareness, engagement, and conversion</li><li>Own and manage content calendars informed by trends, campaign priorities, audience insights, and performance data</li><li>Concept, shoot, edit, and publish both short-form and long-form video content</li><li>Develop scalable content series and repeatable formats that can be leveraged across markets or audiences</li><li>Partner cross-functionally with marketing, creative, and communications teams to bring integrated campaigns to life</li><li>Balance brand standards with culturally relevant, trend-forward content that feels native to each platform</li><li>Analyze performance metrics and audience behavior to continuously optimize content strategy</li></ul>
2026-05-29T00:00:00Z