We are looking for a dedicated Customer Experience Specialist to join our team in Walpole, New Hampshire. In this role, you will focus on delivering exceptional service to both online and in-store customers. As this is a Contract to permanent position, it offers an excellent pathway for career growth within our organization.<br><br>Responsibilities:<br>• Provide outstanding support to customers in both online and retail settings, ensuring their satisfaction and addressing any concerns.<br>• Handle customer inquiries through email, phone, and other communication channels with professionalism and efficiency.<br>• Collaborate with departments such as Shipping, Production, and Factory teams to resolve issues and enhance the customer experience.<br>• Work closely with the E-Commerce team and retail staff to address discrepancies and resolve complaints.<br>• Utilize NetSuite or similar order entry systems to process customer orders accurately and efficiently.<br>• Troubleshoot connectivity or technical issues that may impact customer service operations.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Stay informed about company products, policies, and services to provide accurate information to customers.<br>• Identify opportunities to improve customer processes and implement solutions in collaboration with the team.
We are looking for a detail-oriented Purchasing Agent to join our team in Rutland, Vermont. This long-term contract position offers an exciting opportunity to contribute to procurement processes in a dynamic office environment adjacent to the manufacturing floor. The role is ideal for candidates with experience in accounting or procurement functions, including purchase order management and vendor coordination.<br><br>Responsibilities:<br>• Oversee the creation and management of purchase orders to ensure timely procurement of required items.<br>• Coordinate with vendors to confirm order details and delivery timelines.<br>• Track and monitor inventory levels to identify purchasing needs.<br>• Perform administrative and clerical tasks related to procurement activities.<br>• Collaborate with internal teams to ensure smooth communication and accurate documentation.<br>• Resolve discrepancies in purchase orders or invoices in coordination with accounting and vendor teams.<br>• Maintain organized records of purchasing activities for auditing and reporting purposes.<br>• Utilize accounting software systems to assist with accounts payable and procurement processes.<br>• Communicate effectively with vendors and stakeholders to address procurement-related inquiries.<br>• Support the office environment with tasks that align with purchasing and accounting functions.
