<p>We are looking for a Customer Service Support to provide attentive support to customers in Hinesburg, Vermont. This Long-term Contract position is ideal for someone who enjoys resolving service questions, handling high-volume communications, and ensuring accurate order processing. The person in this role will serve as a reliable point of contact for customers, delivering clear guidance and a positive experience across phone-based interactions.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls professionally and address questions, concerns, and service requests with care.</p><p>• Support customers with internet-related inquiries by identifying issues, explaining next steps, and providing practical assistance.</p><p>• Enter and update customer orders accurately while maintaining complete and organized records.</p><p>• Manage a steady flow of inbound and outbound communication to follow up on requests and confirm resolution.</p><p>• Document customer interactions thoroughly to ensure continuity, accuracy, and timely service.</p><p>• Escalate complex concerns to the appropriate team when issues require additional technical or operational support.</p><p>• Maintain service quality standards by communicating clearly, listening actively, and resolving inquiries efficiently.</p>