Results for Broker Agent Service Representative Jobs in Roanoke, VA

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Customer Service Representative

Roanoke, VA
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a compassionate and organized Patient Access Specialist to support patient access operations in Roanoke, Virginia. This contract to hire opportunity is ideal for someone who enjoys helping patients, coordinating front-end administrative tasks, and contributing to a smooth experience in a busy healthcare setting. In this role, you will serve as a key point of contact for patients while handling registration, scheduling, insurance review, and payment-related activities with accuracy and professionalism. Must be available for rotating 12-hour shifts, including weekends, to be considered for the position - potential for daytime and overnight openings, flexibility preferred. Responsibilities:• Greet patients and visitors professionally and help create a welcoming experience from arrival through check-in.• Complete patient intake and registration tasks, ensuring demographic and account information is entered accurately and kept current.• Review insurance coverage details and confirm eligibility to support timely and accurate patient access processes.• Arrange, update, and confirm appointments while communicating clearly about scheduling changes or next steps.• Receive co-payments and other patient payments, maintain accurate transaction records, and support daily balancing activities.• Coordinate with clinical and administrative staff to keep patient movement efficient and reduce delays throughout the day.• Respond to patient questions and concerns with empathy, resolving routine issues and directing more complex matters to the appropriate team.• Follow privacy and confidentiality standards at all times to protect sensitive patient and organizational information.
2026-09-30T00:00:00Z

Customer Service Representative

Roanoke, VA
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Patient Services Representative to support patient access operations in Roanoke, Virginia. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and keeping administrative tasks organized in a healthcare setting. In this role, you will guide patients through registration and scheduling processes while helping create an efficient and welcoming experience from arrival through follow-up. Responsibilities:• Greet patients and visitors professionally and provide courteous assistance throughout the check-in process.• Complete patient intake activities by entering and updating demographic, insurance, and account information accurately.• Coordinate appointment scheduling, confirm upcoming visits, and assist with rescheduling when needed.• Collect co-payments and other patient payments, then reconcile daily receipts according to office procedures.• Respond to patient questions with empathy and escalate complex concerns to the appropriate team members.• Partner with clinical and administrative staff to support efficient patient flow and timely service.• Maintain confidentiality of patient information and follow all applicable privacy and compliance standards.
2026-09-17T00:00:00Z

2 results for Broker Agent Service Representative in Roanoke, VA