<p>We are looking for a part-time Customer Service Representative to join our team on a contract basis in Oshkosh, Wisconsin. In this role, you will provide exceptional support to customers while managing various inside sales and administrative tasks. You will play a key part in processing orders, addressing customer inquiries, and ensuring smooth communication across departments.</p><p><br></p><p>Responsibilities:</p><p>• Process customer requests for quotes and purchase orders promptly and accurately.</p><p>• Respond to inquiries regarding order status, pricing, and product information.</p><p>• Collaborate with sales representatives and account managers to address customer needs and concerns.</p><p>• Ensure all sales orders, shipment documents, and export paperwork comply with company policies and procedures.</p><p>• Maintain records of sales activity, customer commitments, and complaints to support the Vice President of Sales & Marketing.</p><p>• Coordinate with engineering, manufacturing, shipping, and accounting teams to deliver quality products and services.</p><p>• Expedite urgent orders through the system when necessary.</p><p>• Use Microsoft Office tools and internal systems to manage data entry, pricing, and inventory tasks.</p><p>• Assist in developing and maintaining a consistent customer service process.</p><p>• Review and resolve customer complaints in collaboration with relevant departments, escalating major issues when required.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Chilton, Wisconsin. This role is ideal for individuals with strong interpersonal skills, computer proficiency, and a background in customer service or administrative support. Working in the non-profit sector, this position offers an opportunity to make a meaningful impact while delivering excellent service.</p><p><br></p><p>Responsibilities:</p><p>• Process applications efficiently and accurately, ensuring all required information is complete.</p><p>• Provide exceptional service by responding to inbound calls and addressing customer inquiries in a timely manner.</p><p>• Handle outbound calls to follow up on application statuses or gather additional information when necessary.</p><p>• Manage order entry tasks, updating records and maintaining data integrity.</p><p>• Utilize computer systems to track, update, and process customer information.</p><p>• Support administrative tasks related to application processing and customer communication.</p><p>• Collaborate with team members to resolve issues and improve service delivery.</p><p>• Maintain a detail-oriented approach and uphold the organization’s values during all client interactions.</p><p>• Ensure compliance with company policies and procedures while handling sensitive information.</p><p>• Identify opportunities for process improvements and contribute suggestions to enhance workflow.</p>