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1 result for Senior Desktop Support Technician in Richmond, VA
- Mechanicsville, VA
- onsite
- Temporary / Contract
- 65.00 - 70.00 USD / Hourly
- <p><strong>Position Overview</strong></p><p>We are seeking a highly skilled <strong>Configuration Manager</strong> with strong ITIL expertise to support its IT Service Management (ITSM) team. This role is responsible for establishing, governing, and continuously improving Configuration Management processes to ensure the integrity, accuracy, and traceability of Configuration Items (CIs).</p><p>The ideal candidate will have deep experience managing CMDB environments, particularly integrating Azure resources with third-party tools such as Ivanti Neurons for ITSM.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop, implement, and maintain Configuration Management policies aligned with ITIL standards and Commonwealth of Virginia (COV) guidelines</li><li>Own and manage the CMDB, ensuring data accuracy, completeness, and compliance</li><li>Define and enforce standards for CI identification, control, and reporting</li><li>Collaborate with Change, Incident, Problem, and FinOps teams to support service delivery</li><li>Partner with Infrastructure, Network, Security, and Application teams to maintain CI data</li><li>Monitor, audit, and improve CMDB data quality and reliability</li><li>Establish and track KPIs and metrics to measure CMDB health and process maturity</li><li>Provide guidance and leadership on configuration management best practices</li><li>Support governance, risk, and compliance initiatives</li></ul><p><br></p>
- 2026-04-23T18:13:45Z