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2 results for Help Desk Tier 2 in Richmond, VA
- Richmond, VA
- onsite
- Temporary / Contract
- 35 - 38 USD / Hourly
- <p>We are seeking an <strong>Application Support Specialist</strong> to provide front-line support for a modern web-based case management and licensing platform. This individual will serve as the primary point of contact for end users, helping resolve application issues, guiding users through system functionality, and ensuring a positive customer experience.</p><p><br></p><p>This role is ideal for someone with strong customer service skills, application support experience, and the ability to communicate technical information clearly to users of varying technical backgrounds.</p><p><br></p><p><strong><u>*Position is fully onsite in Richmond, VA*</u></strong></p>
- 2026-08-10T00:00:00Z
- Petersburg, VA
- onsite
- Temporary / Contract
- 30 - 33 USD / Hourly
- <p>We are seeking an <strong>IT Support Specialist</strong> to assess, maintain, and support a multi-site technology environment, including hardware, software, systems, and technology initiatives. This role is responsible for ensuring reliable technology operations, providing end-user support, maintaining asset inventory, supporting technology projects, and helping users maximize available technology solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Technology Assessment & Planning</strong></p><ul><li>Evaluate organizational needs for hardware, software, systems, and technology projects.</li><li>Monitor current and upcoming technology initiatives, issues, risks, and action items.</li><li>Assist with planning and supporting technology-related projects and upgrades.</li></ul><p><strong>Technical Support & Troubleshooting</strong></p><ul><li>Provide technical support for applications, hardware, and system-related issues.</li><li>Troubleshoot, maintain, repair, and upgrade computer systems, peripherals, and software.</li><li>Support users with computers, mobile devices, phones, inventory systems, and business applications.</li><li>Research technical issues and implement appropriate solutions.</li></ul><p><strong>Systems Administration & Asset Management</strong></p><ul><li>Document, maintain, upgrade, and replace hardware and software as needed.</li><li>Maintain accurate technology asset inventory records.</li><li>Support device lifecycle management, refresh, and deployment activities.</li><li>Assist with system maintenance and operational improvements.</li></ul><p><strong>Procurement & Security</strong></p><ul><li>Recommend and support the procurement of technology equipment and related resources.</li><li>Maintain and support security controls across systems and software platforms.</li><li>Ensure compliance with established IT policies and procedures.</li></ul><p><strong>User Support & Communication</strong></p><ul><li>Advise users on technology solutions that support business needs.</li><li>Create clear and professional communications regarding technology updates, issues, and resolutions.</li><li>Develop user-friendly technical documentation, processes, and instructions.</li><li>Meet with stakeholders to gather requirements, discuss technical solutions, and provide status updates.</li></ul><p><strong>Issue Management & Escalation</strong></p><ul><li>Escalate critical incidents, outages, and security concerns to appropriate technical teams.</li><li>Track and manage incidents, service requests, and change activities through resolution.</li><li>Collaborate with internal and external teams to address complex technical issues.</li></ul><p><strong>Additional Preferred Experience</strong></p><ul><li>Supporting office relocations, including structured cabling, network equipment, server moves, and telephone setup.</li><li>Assisting with Electronic Health Record (EHR) implementations or other enterprise application deployments.</li></ul><p><br></p>
- 2026-08-10T00:00:00Z