<p>We're seeking a <strong>Business Process Writer / Technical Writer</strong> to help develop clear, concise documentation that supports critical business operations across North America. In this role, you'll partner directly with subject matter experts to document and improve business processes, creating work instructions and process documentation that enable consistency, efficiency, and operational excellence. This is an ideal opportunity for someone who enjoys collaborating with stakeholders, simplifying complex information, and producing high-quality documentation that makes an impact.</p><p><br></p><p><strong>Role</strong>: Technical Writer:</p><p><strong>Role type</strong>: W2 Hourly</p><p><strong>Location</strong>: Portland, OR | Can be remote</p><p><strong>Duration</strong>: Until 12/31/26</p><p><strong>Hours per week</strong>: 40, must work Pacific time</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Partner with business process experts to gather information and develop clear, user-friendly work instructions</li><li>Lead stakeholder meetings to collect documentation requirements and clarify business processes</li><li>Translate information from conversations, process maps, screenshots, manuals, training materials, emails, and system demonstrations into standardized documentation</li><li>Create and maintain business process documents, work instructions, quick reference guides, checklists, and playbooks</li><li>Develop process flowcharts and swim lane diagrams to illustrate workflows across multiple teams</li><li>Edit, format, and organize documents using standardized templates and version control practices</li><li>Collaborate with cross-functional teams through Microsoft Teams to draft and review documentation in real time</li><li>Track document progress, communicate project status, and identify potential roadblocks</li><li>Participate in continuous improvement initiatives, including LEAN, Kaizen, and Standard Work sessions, documenting current-state processes and identifying opportunities for improvement</li><li>Ensure documentation is accurate, easy to understand, and appropriate for the intended audience</li><li>Maintain documentation libraries and revision history while following company security and governance standards</li></ul>